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Intelligent Grids Serve Customers as well as Utilities

  • Publication Date:January 2009
  • Publisher:IDC
  • Product Type: Report
  • Pages:11

Intelligent Grids Serve Customers as well as Utilities

This Energy Insights report analyzes the intelligent grid from the standpoint of customer service and satisfaction. It provides guidance on technologies and strategies that utilities should be considering while building out the intelligent grid to preserve or gain customer satisfaction.

According to Karen Blackmore, research director of Energy Insights,

"Our research on the intelligent grid from a customer-facing view offers chief information officers (CIOs) and their business peers in customer service an analysis of customer benefits that can be gained in addition to grid reliability. The technology components are laid out as well for building into the intelligent grid long-term plan."

  • Energy Insights Opinion
  • In This Report
    • Brief Description of the Solution
  • Situation Overview
    • Introduction
    • A Brief History
    • Current Environment
    • Customer Satisfaction Is a Key Metric for Utilities
    • Management Challenges
    • Table: Questions for Keeping Customer Satisfaction Upfront in Intelligent Grid Projects
    • Technologies for Customer Satisfaction
    • Strategies to Watch
      • Energy Management
      • Plug-In Hybrid Vehicles
      • Green Building
      • Distributed Generation
    • Market Players
    • Table: Customer-Facing Offerings and Example Vendors in the Intelligent Grid Space
  • Future Outlook
    • Benefits to Customers
  • Essential Guidance
    • Actions to Consider
  • Learn More
    • Related Research
    • Synopsis
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