Business Trends: Energy & Utilities

Understanding your Utilities customers (Customer Focus)

Publication Date	October 2006
Publisher	Datamonitor
Product Type	Report
Pages
ISBN Number	not applicable
Product Code	DAT04574

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£1,795.00
approximately: $3,601 | €2,253

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Summary

Introduction

Datamonitor has conducted this in-depth primary research project to determine the key technology investment priorities and drivers across the global utilities sector.

Scope

This survey consists of 20 questions consisting of 7 core questions that were asked only to the relevant interviewees.
100 senior IT executives at leading global utility companies were interviewed. The geographical split being 20% UK, 20% US and 60% rest of Europe.

Highlights

Datamonitor detected no intention to increase IT spend but rather an intention to maintain current levels.

However, due to the increased merger and acquisition activity taking place in Europe and the US , these will offer IT vendors with IT system integration opportunities

Reasons to Purchase

Provides an insight into the major business drivers for 100 major global utility companies.
Examine in detail how utilities are hoping to exploit IT to deal with such issues as managing customer churn and asset management.