Improving the Quality Function: Driving Organizational Impact & Efficiency

Most organizations face the challenge of successfully configuring their Quality organizations to deliver optimal performance, impact and efficiency in today's market. Increasing regulations and pressure for organizational cost reduction further compound this issue. Companies across various industries can use information uncovered in this study to benchmark and improve their performance in critical quality areas such as:

• Organizational Size and Management Structure- assesses size, structure, scope of service and roles & responsibilities of the Quality organization. Metrics covered include: organizational effectiveness ratings, corporate and non-corporate quality budgets, staffing levels (aggregate as well as segmented by manufacturing sites and total products).
• Risk Measurement and Management- addresses topics such as Quality audits and self-assessments as well as critical-to-quality factors unearthed through analyzing voice of the customer. This section includes executive insights on effectively developing and managing a formalized risk management process. Metrics include: combinations of regulatory/certification audits with quality audits, frequency of site and vendor audits and product recall/failure rates.
• Organizational Impact, Value and Performance- assesses financial impact of the Quality organization as well as performance management, measurement and value communication. Metrics include: percent of companies utilizing various quality tools and methods, quality cost savings and value communication tactic effectiveness ratings
• Lessons Learned- highlights the key challenges and insights uncovered by executives at benchmarked quality organizations.

This 87-slide presentation is based on in-depth cross-industry surveys and interviews with executives at the world's leading companies, with special segment analysis for the Food & Beverage industry. This research was conducted through our Global Benchmarking Council's Quality & Performance Forum.