Western Europe, Discrete Manufacturing Industry, IT Vendor Selection Process

Publication Date	December 2008
Publisher	IDC
Product Type	Report
Pages	17
ISBN Number	not applicable
Product Code	IDC06722

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Summary

This study analyzes the results of IDC-Manufacturing Insights' most recent survey, carried out in Germany, France, the U.K., Italy, and Spain. The results are based on 249 interviews with process manufacturing companies in Western Europe.

The aim of this study is to understand the IT vendor selection process in the discrete manufacturing industry.

This study is one of a series that includes:

IS budget developments to support leading business initiatives
Analysis of business solution adoption and investment plans

"The most important criterion for discrete manufacturing companies when selecting a primary IT supplier is customer service," said Pierfrancesco Manenti, EMEA research director, Manufacturing Insights, an IDC company. "However, suppliers are failing to satisfy their customers' requirements in this regard."

Content

Manufacturing Insights Opinion
In This Report
- Methodology
- Definitions
- Survey Respondent Profiles
- Table: Western Europe, Discrete Manufacturing, Vertical Market Quotas
- Table: Western Europe, Discrete Manufacturing, Company Size Quotas
- Table: Western Europe, Discrete Manufacturing, Number of Completes by Country
- Table: Western Europe, Discrete Manufacturing, Survey Respondents Profile by Job Title and Subvertical Market
Situation Overview
- IT Decision Making in the Discrete Manufacturing Industry
- Figure: Western Europe, Discrete Manufacturing, Business Function Role in the Decision-Making Process
- Use of External Consultants to Support IT Decision Making
- Figure: Western Europe, Discrete Manufacturing, Use of External Consultants/Third Parties to Support IT Decisions by Subvertical
- Figure: Western Europe, Discrete Manufacturing, Use of External Consultants/Third Parties to Support IT Decisions by Country
- Figure: Western Europe, Discrete Manufacturing, Type of External Consultants/Third Parties Supporting IT Decisions by Subvertical
- What Makes the Win in the Discrete Manufacturing Industry?
- Figure: Western Europe, Discrete Manufacturing, Most Important Reasons for Choosing Company's Primary IT Supplier
- Gaps Between Selection Criteria and Satisfaction
- Figure: Western Europe, Discrete Manufacturing, Primary IT Vendor Selection Criteria Versus Performance
Future Outlook
- Discrete Manufacturers Need a High Level of Strategic Consulting Support
- Figure: Western Europe, Discrete Manufacturing, Scope of Involvement of External Consultants/Third Parties to Support IT Decisions
- Figure: Western Europe, Discrete Manufacturing, Scope of Involvement of External Consultants/Third Parties to Support IT Decision Against Satisfaction Level of External Consultants/Third Parties to Support IT Decisions
Essential Guidance
- Actions to Consider
  - For Manufacturers
  - For Technology Vendors
Learn More
- Related Research
- Synopsis