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e-Health Initiatives
Driving Behavior Change and Fostering Consumerism

e-Health Initiatives Driving Behavior Change and Fostering Consumerism

With disease management a hedge against escalating healthcare costs, the health coach is a key player on the team of professionals encouraging health plan members to take charge of their health. Structuring health coaching programs to improve disease management outcomes was the theme of a March 2005 audio conference sponsored by the Healthcare Intelligence Network (HIN).

In this special report, "Health Coaches: Scoring Big Gains in Disease Management ROI," HIN's panel of experts described how health plans and disease management companies can best utilize health coaches, who encourage members to participate in a personalized plan that complements a physician's prescribed treatment.

Part of the Health Coach Collection, a four-volume series - Save 30% when you order the Health Coach Collection Series.

You'll hear from Danielle Butin, director of health services at Oxford Health Plans, a United Healthcare company, Kerry Little, senior health coach with Duke University Medical Center and Roger Reed, executive vice president, chief health officer at Gordian Health Solutions on how their organizations have structured their health coaching programs to improve disease management outcomes.

This 35-page report is based on an audio conference "The Role of Health Coaches in Disease and Care Management," during which Butin, Little and Reed described their health coaching programs and the impact the programs have had on patient outcomes.

You'll get details on:

  • motivating and training health coaches;
  • health coach responsibilities;
  • keeping members in health coaching programs;
  • coaching diverse populations; and
  • coaching for specific diseases.
  • Using Web Technologies in Consumer-Driven Healthcare
    • Moving Toward Consumerism
    • Key Technological Components
    • Going from High-Tech to High-Touch
    • Evaluating the Credibility of Web-based Health Information
    • Examples of Online Tools
    • The Future of e-Health Initiatives
    • Build, Buy or Partner
    • Evolving Trends
  • In Electronic World, Informed Consumers Drive Marketplace
    • Highmark's Consumer-Centered Strategies
    • Breadth and Depth of Information Critical
    • Website Health Centers Target Specific Demographics
    • Provider Profiles Encourage Comparisons, Choices
    • Informing Consumers' Health Plan Choices
    • Increased Choice Improves Customer Satisfaction
    • Diverse Approaches Serve Diverse Needs
    • Spending, Savings Accounts on Rise
  • Q&A: Ask the Experts
    • Strategy for Developing Web-based Tools
    • Rating Online Tools
    • BlueChoice Growth Predictions
    • Front-end Administration vs. Back-end Ease
    • Integrating with Pharmacy Benefits
    • Making the Move to e-Visits
    • Determining ROI
    • HIPAA's Impact on Web Self-Service Applications
    • Recommended e-Tools for Employers
    • Comparing Provider Pricing
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