Non- voice BPO in Healthcare

Publication Date	August 2006
Publisher	Cygnus
Product Type	Report
Pages	108
ISBN Number	not applicable
Product Code	CYG00009

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Summary

Cygnus estimates that the Indian healthcare BPO services industry was worth USD1.04 billion, a growth of over 60% over the previous year. This includes BPO services in areas like health insurance, medical transcription and health care services provided by Indian companies and captive BPO operations of MNC's operating in India. This report covers non-voice offshore healthcare-BPO services industry in India. It gives a global landscape of health care services industry and the processes that are outsourceable. Besides it outlines the status of the healthcare industry in the US, the UK, France, Germany and Australia-the target markets of Indian healthcare BPO service providers. The report also features the potential customers in these markets and profiles of leading companies in India in the healthcare BPO space. This report will help BPO service providers, who are already focused on the healthcare vertical, sharpen their focus and identify new markets. BPO service providers, who are keen to enter healthcare BPO services, will find this report useful in crystallising their strategic plans. This report will help Healthcare Providers and Payer companies, which have already outsourced or plan to, learn about outsourcing trends in the industry. Others such as government departments, analysts, students, consultants and entrepreneurs will gain a comprehensive understanding of the fast-growing industry.

Content

1. Executive Summary
2. Overview
- 2.1 Global BPO Industry
3. Global Healthcare Industry
- 3.1 Industry segments
- 3.2 Major Markets
  - 3.2.1 US
  - 3.2.2 Europe
4. Major Outsourcing And Willing-To-Outsource Healthcare Payers And Providers
5. Outscourcing Processess
- 5.1 Healthcare Providers
  - 5.1.1 Healthcare Providers
    - 5.1.1.1 Revenue Cycle Management
  - 5.1.2 Accounts Receivables Management
- 5.2 Healthcare Payers
  - 5.2.1 Claims Processing
- 5.3 Others
  - 5.3.1 Benefits consulting companies
6. Bpo In Healthcare - India
- 6.1 Overview
- 6.2 Market Trends
- 6.3 Regulations & Policies
  - 6.3.1 Union Government Regulations & Policies
- 6.4 Issues & Challenges
  - 6.4.1 Confidentiality & Data Security
  - 6.4.2 Legal issues
  - 6.4.3 Competition from other BPO destinations
- 6.5 Strategies for success
7. India As A Destination Of Healthcare Outsourcing
- 7.1 Major Healthcare Outsourcing Service providers
  - 7.1.1 Major Healthcare outsourcing providers
  - 7.2.2 Market Size of Healthcare BPO in India
8. Profiles Of Healthcare Bpos
- 8.1 Vision Healthsource
- 8.2 Hinduja TMT
- 8.3 CBay Systems
- 8.4 Datamatics Technologies Ltd (DTL)
- 8.5 Ajuba
- 8.6 Comat
  - Technologies
- 8.7 Tranquilmoney
- 8.8 ACS of India Private Limited
- 8.9 Apollo Health Street (AHSL)
- 8.10 Promantra
9. Future Outlook
List Of Figures
- Figure 2.1: Revenues - Major Offshore BPO 2002
- Figure 2.2: Major Markets Share in Global ITO Mega Deals - 2004 & 2005
- Figure 2.3: Major Markets Share in Global BPO Mega Deals - 2004 & 2005
- Figure 3.1: Global Healthcare Market - Regional Share & Size*
- Figure 3.2: Public vs Private Healthcare Expenditure 2001-06
- Figure 3.3: US - GDP & Healthcare Expenditure 2001-06
- Figure 3.4: Public vs Private Healthcare Expenditure 2001-06
- Figure 3.5: UK - GDP & Healthcare Expenditure 2001-06
- Figure 3.6: Public vs Private Healthcare Expenditure 2001-06
- Figure 3.7: France - GDP & Healthcare Expenditure 2001-06
- Figure 3.8: Public vs Private Healthcare Expenditure 2001-06
- Figure 3.9: Germany - GDP & Healthcare Expenditure 2001-06
- Figure 3.10: Public vs Private Healthcare Expenditure 2001-06
- Figure 3.11: Australia - GDP & Healthcare Expenditure 2001-06
List Of Tables
- Table 2.1: Top 10 Best Performing BPOs
- Table 2.2: Outsourcing Revenues (USDm)
- Table 2.3 Major Players in Outsourcing
- Table 3.1: Leading Hospitals in the US
- Table 3.2: Major Health Plan Providers
- Table 3.3: Healthcare Providers - UK
- Table 3.4: Health Plan Providers - UK
- Table 3.5: Healthcare Providers - France
- Table 3.6: Health Plan Providers - France
- Table 3.7: Healthcare Providers - Germany
- Table 3.8: Health Plan Providers - Germany
- Table 4.1: Major outsourcing and willing-to-outsource healthcare provider and payer companies in the US
- Europe and Australia
- Table 6.1: Indian BPO rgulation vis--vis comptition
- Table 7.1: India vs US BPO
- Table 7.2: Major Healthcare BPO Companies in India
List Of Charts
- Chart 5.1: Revenue Cycle Management - Schematic Diagram
- Chart 5.2: Accounts Receivables