Coaching in the Healthcare Continuum

Models, Methods, Measurements and Motivation

Publication Date	February 2007
Publisher	Healthcare Intelligence Network
Product Type	Book
Pages	58
ISBN Number	Print: 1-933402-80-6 PDF: 1-933402-81-4
Product Code	HIN00036

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Summary

As tools for stratifying likely candidates for care management and barometers of future healthcare costs, health risk assessments/appraisals (HRAs) are data gold mines for health plans and employers. Why then, do so many healthcare organizations still struggle to attain desired HRA completion rates?

Proven strategies for raising participation in HRA initiatives are highlighted in Health Risk Assessments: From Participation to Payoffs in Risk Reduction and Health Outcomes, a 30-page special report based on a 2006 audio conference sponsored by the Healthcare Intelligence Network (HIN). In this report, HIN's contributing authors discuss using the HRA as a tool to correlate lifestyle with lab results, build integrated systems, develop communications that create a corporate culture of wellness and provide incentives that have been proven to increase participation.

The results are more effective interventions, reduced costs and a healthier workforce.

Featured in this special report are contributions from Dr. Raj Lakhanpal, president and CEO of HealthAtoZ, and Lynette Phillips, director of population health support for Healthways. This report also includes an analysis of a recent HIN survey on how the healthcare industry is using HRAs to identify risk before they become costly realities.

Content

Integrating Health Coaching Into a Comprehensive Health Management Effort
- Why People Change - and Why They Don't
- Making Change Happen in a Workplace Setting
- More About Motivational Interviewing
- Research at Oregon Health and Science University
Bridging the Healthcare Disconnect
- Performance, Productivity and Presenteeism
- Behavior Change Today
- Tools for Targeting the Right Candidate for Health Coaching
- Characteristics of a Good Coach and a Good Coach Training Program
- Checklist for "Best in Class" Coaching Operation
- Data Management Requirements for an Integrated IT Coaching Platform
- Coaching at a Crossroads
Telephonic Health Coaching: How It Can Improve Your Population Health Management Program
- Empowering Behavior Change
- Applying Behavior Change Theories to Lifestyle Coaching
- Traditional Care Model vs. Collaborative Care Model
- Traditional Patient Education vs. Self-Management Education
- Critical Skills and Ongoing Strategies
- Research Supports Behavior Change Interventions
- Quality of Coaching Relationship Critical
- Guiding Participants to Telephonic Programs and Interventions
Mayo Clinic Telephonic Lifestyle Coaching Program
- Health Coaches' Qualifications, Training & Techniques
- Incentives for Participation in Behavior Change Programs
- Drivers For Healthcare Change and Disease Management Trends
- Solutions Must Address the Health Continuum
- The Movement For Consumerism
- The Health Coaching Framework
- Metrics for Health Coaching
Q&A: Ask the Experts
- Maintaining a Long-Term Coaching Relationship
- Impact of Gender on Mental Health Outcomes
- Methods of Measuring Presenteeism
- Health Coach Training Methods
- Channels of Patient Engagement in Coaching Scenarios
- Implementing a Proactive Approach to Coaching
- Motivational Interviewing Training Programs
- Preparation for Dealing with Difficult Coaching Sessions
- Availability of Health Coaches
- Incentives for Participation in Health Coaching Programs
- Methods for Measuring Quality of Coaches and Health Coaching Programs
- Helping Patients Overcome Roadblocks in the Healthcare System
- Recognizing Success in Health Coaching Programs
- Forecasting Trends in the Health Coaching Industry
- Structuring a Health Coaching Program
- Short Calls That Still Provide Quality
- Incentives That Work
- Increasing Participation in Health Coaching Programs
- Handling Unmotivated Participants
- Determining Case Load Sizes and Coach Productivity
- The Health Advocacy Model
- Online Coaching Systems
Glossary
For More Information
About the Authors