Report Buyer, the online destination for business intelligence for major industry sectors, has now added a new report on the market for Enterprise level content management systems (ECM). Decision Matrix: Selecting an Enterprise Content Management (ECM) Vendor, provides comprehensive analysis of the top performing ECM providers.
Many businesses have already invested heavily in web content management systems to provide online channels such as media and retail. But, ECM will be a prime focus for many firms across a diverse range of channels as the need to meet growing regulatory requirements increases. For example, in areas such as healthcare, financial markets, professional services and government, regulatory compliance is proving an important driver for the uptake of records management and email archiving.
This report allows the reader to analyse the services offered by key ECM providers. It provides comprehensive data on major ECM technologies and their providers including EMC, IBM, Open Text and Microsoft. It looks at the multi- faceted benefits offered by these providers, helping you make the right choice for your organisation.
The research found that EMC had the strongest technology offering, combined with leading positions in both market impact and customer satisfaction. However, IBM led the way in customer satisfaction and also had a very strong technology platform. Open Text demonstrated leading technology, a strong vertical focus and a high market impact, while Microsoft rated well for customer satisfaction and having a clear strategy and focus.
This report reveals the top performing ECM suppliers based on a quantitative assessment of their capabilities, customer satisfaction, as well as the technology features that they offer. It provides detailed and highly structured competitor analysis. Conclusions are based on a survey of around 550 IT managers and CIOs globally and rigorous technology assessments by Butler Group. In addition, customer satisfaction is taken into account in order to provide complete guidance for those currently looking to utilise ECM solutions and choose an ECM provider.
Report Buyer product ID: DAT04821
