Business Trends: Government Technology - Understanding your Government Customer 2006 H1 (Customer Focus)

Introduction

Based on a survey of 151 regional, state and local government agencies in Europe and North America, this Datamonitor study provides insight into IT spending priorities. Results focus on four key themes reforming the back office, developing shared services models, improving constituent service and enhancing public safety communications as well as vendor preferences and business dynamics.

Scope

In-depth interviews with 151 regional, state and local government agencies Geographic coverage includes Canada, France, Germany, the UK and the US Results focus on back office reform, constituent service, shared service models and public safety interoperability Respondents include government IT decision-makers such as CIOs and CTOs

Highlights

As governments investigate sharing services in order to decrease IT costs, multiple authorities collectively purchasing technology emerges as the most popular model. While many agencies focus their eGovernment strategies on simple functions such as publishing static information online, innovative organizations enable constituents to apply for and receive services online with self-service tools. Despite legislative requirements, public safety agencies are looking to enhance the interoperability of their first responder communications systems in order to be more responsive during emergencies.

Reasons to Purchase

Validate your market messaging and positioning in regional, state and local government Compare government IT purchasing plans across geographies Identify emerging areas of concern for regional, state and local governments.