The future of shared services in the European public sector

Publication Date	May 2008
Publisher	Ovum
Product Type	Report
Pages	21
ISBN Number	not applicable
Product Code	OVM00540

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£900.00
approximately: $1,589 | €1,141

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Summary

Many European governments

are now moving ahead with the idea of shared services as a means to both cut costs and improve public service delivery to their citizens. However, they are struggling to determine how best to take advantage of the opportunity while addressing broader concerns about governmental reform and modernisation.

Our focus in this report is on the larger, more mature Western European governments of Germany, France, the Netherlands, and the Nordic markets of Sweden, Norway and Finland. These governments present greater potential opportunities for suppliers of shared services over the next few years as investments are made in governmental modernisation and transformation programmes.

Content

List of Tables
Table of contents
- Key messages
- Shared services: not if, but when
- Sharing culture needs to be developed
- A changing environment
- Recommendations for suppliers
- The market today
- Targeting inefficiency
- Definition
- Factors influencing the decision
- Approaches to sharing
- Two paths emerging
- Cost control and modernisation
- France
- Germany
- Citizen focus and improvement
- Delivering a competitive edge
- The Nordics
- The Netherlands
- Supplier strategies
- Pragmatism and open-mindedness are key