Government Goes Mobile: Leveraging on Mobile Technologies To Boost Public Sector Services

Publication Date	July 2008
Publisher	IDC
Product Type	Report
Pages	20
ISBN Number	not applicable
Product Code	IDC05509

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Summary

This Government Insights report believes that faster, more affordable, and efficient public sector service delivery can be achieved by leveraging on mobile technologies, as a complementary channel to existing broadband initiatives.

"With a proactive and strategic push by the public sector to embrace mobile technologies, we believe that public sector organizations will be able to benefit from an alternative channel for the delivery of citizen-centric services. This channel will have a far greater reach and can complement existing digital-inclusion broadband initiatives," says Gerald Wang, market analyst, Government Insights, IDC Asia/Pacific. "Where the public sector themselves are not convinced of the maturity of certain technologies, it falls onto the leadership of industry leaders and the private sector to demonstrate the benefits of such mobile technologies and to encourage greater acceptance and adoption by the public," he adds.

Content

Government Insights Opinion
In This Report
- Executive Summary
Situation Overview
- Mobile Devices Drive Real Time and Interconnected-Government Service Delivery
- Table: Asia/Pacific (Excluding Japan) Mobile Service Penetration Rate by Country, 2006-2011 (%)
- Characteristics of the Mobile Environment
- Strategies of Mobile Technologies to Enhance eGovernment
- Figure: Strategies for Successful Mobile Government Adoption Model
- Understand the Technological Readiness
  - Analyzing the Consumer
  - Mobile Public Sector Landscape: An Overview
  - Figure: Public Sector's Plan To Provide Handheld Devices to Employees
  - Figure: Public Sector's Intention to Provide Basic Mobile Phones to Employees
  - Understand Why the Public Sector Deploy Mobile Technologies
  - Table: Reasons for the Deployment of Handheld Devices
  - Table: Reasons for the Deployment of Basic Mobile Phones
- Examples of Public Sector Mobile Initiatives in the Asia/Pacific (Excluding Japan) Region
  - Private Sector to Drive Demand for Mobile Technologies
    - New Chip Technology to Enhance Mobile eServices in China
    - Mobile Devices to Incorporate eGovernment Outreach in Korea
  - Public Sector Leadership-Led Initiatives
    - Mobile Paradise to Test Mobile Technologies in Korea
    - Boost the eGovernment with a Universal Mobile Payment System in Singapore
  - Hot Technology Areas That Can Potentially Drive Mobile Technologies
    - Terror Alert in Sydney - an SMS away
Future Outlook
- Technology Maturity
  - Public Sector Readiness
  - Policy and Regulatory Environment
  - Ease of Application
Essential Guidance
Learn More
- Related Research
- Synopsis