ICT Opportunities In The Public Sector

Growth strategies, market opportunities and best practice for Europe and the US

Publication Date	April 2005
Publisher	Business Insights
Product Type	Report
Pages	140
ISBN Number	not applicable
Product Code	RBI00096

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Summary

This report analyzes the market for the deployment of IT solutions in the public sector across the US and key markets in EMEA: it focuses on the factors that are influencing market conditions, such as government initiatives and the competitive landscape, and provides advice to vendors to help them better understand the market opportunity and improve their go-to-market approach. In particular, it aims to help vendors identify and target appropriate government authorities, explore public sector decision-making patterns and identify the primary areas of IT investment in coming years.

Content

Executive summary
- Understanding the demands of the public sector
- Defining the public sector opportunity
- IT opportunities in the US public sector
- IT opportunities in the EMEA public sector
- Outsourcing
- Vendor strategies
- Key vendors in the public sector
Chapter 1 Introduction
- What is this report about?
- Who is the target reader?
- Definitions
- eGovernment
- eProcurement
- Intra-government processes
- Electronic public service delivery (eDelivery)
Chapter 2 Understanding the demands of the public sector
- Summary
- Introduction
- Modernisation strategies
- eGovernment
- Government drivers
- New business models driving eGovernment services
- Legislative drivers
- eEurope 2002 and beyond
- OJEC
- Other pan-European initiatives
- Current IT projects and initiatives
Chapter 3 Defining the public sector opportunity
- Summary
- Key pain points in the public sector
- Lack of eStrategies poses a threat to the implementation of eGovernment
- Cost pressures
- Open source software
- Customer service
- Fragmented business processes
- Core technologies and channels in the public sector
- Required IT investment areas for eGovernment
- Wireless technologies
- Networking
- CRM technologies
- IT Security
- Back-office solutions
- Managed services
- Integration
Chapter 4 IT opportunities in the US public sector
- Summary
- Introduction
- Business drivers behind technology spending
- Improving service levels
- Public safety, health and human services
- Consolidation and interoperability in state and local agencies
- More federal dollars will shift to services by 2009
- Consolidation driving the federal technology market
- Top of the agenda
- US public sector spending
- Federal IT spending
- State and local government IT spending
- Funding
- Action points for vendors
- Check your watch
- Think beyond your own wallet
- Get in front of the primes - and do not forget distributors and resellers
- Make the breadth or depth decision
- CMMI as a competitive differentiator
- IT programs underway
- Modernization and consolidation
- Homeland security
Chapter 5 IT opportunities in the EMEA public sector
- Summary
- Overview
- UK
- Introduction
- Business drivers behind technology spending
- eGovernment
- Modernization
- Improved citizen services
- Other initiatives within the UK
- European initiatives
- Shared services
- Technological cycle
- Decentralization
- Cost reduction
- Market inhibitors to technology spending
- Top of the agenda
- UK public sector spending
- Action points
- IT programs underway
- Hertfordshire County Council
- Horsham District Council
- Glasgow City Council
- Strategies for targeting the UK public sector
- Germany
- Introduction
- Business drivers behind technology spending
- BundOnline
- Encouraging economic investment
- Improvements to citizen services
- System and application upgrades
- European initiatives
- Shared services
- Cost reduction
- Market inhibitors to technology spending
- Top of the agenda
- German public sector spending
- Action points
- IT programs underway
- Land Hessen
- Land Schleswig-Holstein
- City of Hamburg
- Strategies for targeting the German public sector
- France
- Introduction
- Business drivers behind technology spending
- eGovernment
- eAdministration
- Provision of public Internet access areas
- Decentralization
- European initiatives
- Technology renewal
- Market inhibitors to technology spending
- Top of the agenda
- French public sector spending
- Action points
- Focus on central government
- Identify appropriate local government targets
- Ensure solutions are targeted appropriately
- Deploy low-risk solutions
- Price competitively
- Educate local authorities
- French local government is highly focused on cost
- IT programs underway
- Dpartment of Yvelines
- Carte de Vie Quotidienne
- Lille Mtropole Communaut Urbaine (LMCU)
- Strategies for targeting the French public sector
Chapter 6 Outsourcing
- Summary
- Introduction
- Outsourcing opportunities in the US
- Outsourcing drivers in the US
- Budget restrictions
- Changes to US law
- Scalability
- Outdated legacy systems
- Selling into the public sector in the US
- Offer to share risk and reward in contracts
- Provide a full CRM offering
- Tightening budgets require agencies to stretch applications across agencies
- Partner with a consulting firm or telecommunications provider
- Outsourcing opportunities in EMEA
- Outsourcing in the UK public sector
Chapter 7 Vendor strategies
- Summary
- The unique nature of government
- Local government decision-making
- Technology choice
- Decision-making process
- Shared services
- Interaction across government layers
- Go-to-market approach
- Solution positioning
- Connectivity is not the be-all and end-all for local government solutions
- Importance of ROI and TCO
- Be wary of focusing too much on soft returns
- Innovation is important in ROI modeling
- ROI models must be promoted with sensitivity
- Reducing risk
- Trialing products
- Develop appealing financing packages
- Manage risks on projects
- Focus on the vertical
- Understand regional opportunities
- Develop strategic partnerships
- Support the channel with consultation services
- Be prepared to sub-contract
- Engagement and delivery
- Talk their language
- Training and education
- Provide a future outlook
Chapter 8 Key vendors in the public sector
- Summary
- Introduction
- Vendor landscape in the US
- Market trends
- Tactics for success
- Competitive landscape
- Consulting firms
- IT services firms
- Defense contractors
- Communications providers
- Software vendors
- Vendor landscape in EMEA
- Suppliers in the UK market
- Networking and security vendors
- Front-end solution vendors
- Back-end vendors
- Application vendors
- Systems integrators
- Suppliers in the German market
- Networking vendors
- Front-office vendors
- Back-office vendors
- Systems integrators
- Suppliers in the French market
- Networking vendors
- Front- and back-office applications
- Systems integrators
- Index
List of Figures
- Figure 3.1: Core technologies and channels in local government
- Figure 3.2: Roadmap to eGovernment services implementation
- Figure 4.3: Solution vendor opportunity in US federal govt, 2004 and 2009
- Figure 5.4: Local government external IT spending 2003-2007
- Figure 5.5: Existing local government IT infrastructure in France
- Figure 6.6: In-house and outsourced public sector APs in the US, 2003 & 2008
- Figure 8.7: US federal vendor and partnership ecosystem
- Figure 8.8: Vendor presence in UK local government
- Figure 8.9: Vendor presence in German local government
- Figure 8.10: Vendor presence in French local government
List of Tables
- Table 2.1: IT deals in the public sector in the US and EMEA
- Table 3.2: Selected open source software deals in the public sector
- Table 3.3: Selected public sector voice solutions implementations
- Table 4.4: What factors are driving IT spending decisions?
- Table 4.5: Recent IT services contracts
- Table 8.6: M&A activity in the US