Meeting the Technology Challenge of Shared Services in Government (Technology Focus)

Content

• Datamonitor View
• Catalyst
• Summary
• Analysis
  • Shared services will generate demand for a wide range of IT services
  • Standardization is the main technology challenge facing governments adopting a shared service
  • Shared services will generate demand for a wide range of IT services
  • The medium term opportunities from shared services will come from outsourcing
  • A wide variety of shared service models will be used to meet different business needs
  • Political considerations can be as important as maximizing value in the choice of model
  • Financial considerations will not be limited to total cost
  • Existing assets will play a key role
  • The level and type of government agencies will shape the controls required
  • Broad and narrow political interest will be decisive
  • Vendors need to carefully examine the consequences of a particular contract structure
  • Many government agencies will move slowly up the solutions stack with shared services
  • Slow creep experiments with sharing will begin at a pure infrastructure level
  • The spread of service orientated architecture (SOA) will drive shared services
  • Compatibility and integration are the key prerequisites of successful shared services
• Actions
  • Adapting to the right shared service model will be crucial to success
  • Vendors will need to offer government the scale to cope with their technology needs
  • Pursing an SOA technology story will help in wining shared services deals
• Appendix
  • Definitions
  • Methodology
  • Further reading
  • Ask the analyst
  • Datamonitor consulting
  • Disclaimer
• List of Figures
  • Figure 1: IT services revenue from shared services projects
  • Figure 2: Slow creep up the solution stack
  • Figure 3: A service orientated architecture