http://www.reportbuyer.com/rss.htmlSearch our catalogue of comprehensive market intelligence reports on Outsourcing (BPO). Reports include data on Europe, UK, USA, Asia and other global markets. en-gbReportbuyerservice@reportbuyer.comenquiries@redwiredesign.comhttp://www.reportbuyer.com/business_government/outsourcing_bpo/business_trends_2009_knowing_contact_center_outsourcing_customer_customer_focus.htmlA Datamonitor end-user survey analyzing trends in contact center outsourcing procurement through 2009 Trends in current contact center operations and CRM budgets Contact center managers' views on strategic issues including their willingness to outsource operations and preferred pricing models In addition, this survey contains contact center managers' views on offshore delivery location preference, self-service deployments and home agents After reasonable growth in 2007 / 2008, CRM budgets in 2009 and beyond are expected to remain flat, at best The percentage of respondents indicating the use of outsourced agent positions in this year's survey was relatively small. However, this points to potential opportunities of vendors of third-party contact center services. There was some interest in offshoring contact center services among respondents, however responses were mixed around preferred delivery locations Reasons to Purchase Understand key outsourcing procurement trends among contact center managers in North America, Europe and Australia / New Zealand Learn about the evolution of CRM budgets, and preferences for outsourcing pricing models Develop insight around contact center managers' preferences for offshoring, home agents and speech self-service . e674bbcf795d7c6d8ca82e80d97ff7ebWed, 09 Sep 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/central_america_contact_center_bpo_report_2010.htmlIntroductionThis report on the Central America Contact Center market complements the Zagada Institute’s earlier published Caribbean Call Center Report and evaluates the advantages of Central America in relationship to the Dominican Republic, Mexico and Argentina in the nearshore, and India and the Philippines in the  offshore markets. Site location costs and vendor capabilities are evaluated from the backdrop of telecommunication, political and bilingual agent education preparedness. The key challenges facing the Central America call center industry are outlined and gives U. 24bcebc02e5bd2844e3c761c6298c8efThu, 13 Aug 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/informed_consent_use_bpo_effectively.htmlThis report serves as a guide to client organisations interested in understanding key strategic issues in business process outsourcing (BPO). It details current BPO strategy trends, recommendations and best practices. . 4f658b0b2e5d2a36a86ec6918483247cSat, 06 Jun 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/uk_outsourcing_opportunities_recession.htmlThe UK remains a strong advocate of outsourcing due to its favourable labour laws and open-borders approach to service delivery, including in parts of the public sector. . 58e80b41727c0f1a31e29a1830c0d889Sat, 06 Jun 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/managing_ito_bpo_engagements_differently.htmlITO and BPO are very different beasts. Although both fall under the umbrella named 'outsourcing', the level of impact, breadth, maturity and skill sets associated with them can vary substantially. . bd708945b879575721c42df3e82a2fb2Tue, 05 May 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/global_workforce_optimization_technologies_industry_model_interactive_model.htmlPlease note that this product is delivered as an interactive model. The model is an Excel document and its data can be manipulated and used as per your needs. The data when extracted and used must be correctly cited to the publisher. 7657a29e35856d5e08e1c3d231e3fec0Sat, 04 Apr 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/european_cro_markets_strategic_analysis.htmlThis segment is the executive summary of the CRO Markets in Europe. . fe42ec5aa8c58ffaccd40f836b345873Sat, 04 Apr 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/western_european_bpo_market_estimates_2008_forecasts_2009_2013.htmlThis IDC study forecasts market demand in Western Europe for "key horizontal" BPO services (customer care, finance and accounting, human resources procurement BPO) and for the period 2008-2013. This IDC study gives decision makers information on: The size of demand for providing key horizontal BPO services in Western Europe in 2009?2103 IDC's predictions and assumptions concerning the drivers shaping the Western European BPO services market, and what impact they have on demand development Key recommendations for vendors from IDC for maintaining and growing BPO services revenues in the coming years Overall, demand in Western Europe for "key horizontal" BPO services continues to grow, albeit at a slightly lowered rate than in our previous forecast published in December 2008. IDC is forecasting a CAGR of 6. fb5d52427595e424532280d93af77136Sat, 04 Apr 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/sourcing_contracts_affected_recession.htmlWhat is becoming apparent is that outsourcing is a key component in the battle against the recession, but should not be seen purely as a short-term cost-cutting exercise. . ba3f66e3bdd38855caf18e31d4e0c358Sat, 04 Apr 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/u_s_payroll_outsourcing_services_2009_2013_forecast_analysis.htmlThis IDC study examines the competitive landscape and provides a five-year forecast for the U. S. market for payroll services. 69bd4053cde617d1575bdb4f67f74215Sat, 04 Apr 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/exclusivity_enterprisewide_outsourcing_club.htmlThis IDC study examines the strategies of the major enterprisewide outsourcing (EWO) vendors in the region. "The EWO competitive landscape is currently an exclusive club with few vendors able to deliver the end-to-end needs of organizations in the region. The nature of this industry is also drastically changing with organizations showing a preference for a multivendor approach to their outsourcing needs. 71b275d84c1819f6a16682c11662ddc7Tue, 03 Mar 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/worldwide_u_s_customer_care_bpo_services_2009_2013_forecast.htmlThis IDC study is a forecast update that examines the impact of today's economy on the market for outsourced customer care. "Arguably, the unstable business environment IDC spoke of in last year's market forecast and competitive landscape has become even more troubling today. If late 2008 and early 2009 have been the winter of our discontent, what does the future hold for customer care BPO service providers?" - Stephen Loynd, program manager, IDC Contact Center Services program. c8038a4d3a066093538c80296b00052bTue, 03 Mar 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/finland_outsourcing_2007_1h08_vendor_shares_2008_2012_forecast.htmlThe Finnish outsourcing market showed no real signs of slowing down, even in late 2008. Furthermore, "despite the economic crisis, we expect outsourcing to continue to grow favourably in 2009 and onwards," said Per-Arne Sandegren, senior research analyst, Communications, IDC Nordic. "This is a totally different story compared to the highly reduced forecast for the other IT services disciplines. 5a774cc0d696de88610a04ca73abcfbeTue, 03 Mar 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/japan_outsourcing_2008_2012_forecast_update_2007_review_first_half_2008.htmlThis IDC study (which is a translation of the Japanese report IDC #<A href="/getdoc. jsp?containerId=J8450107">J8450107</A>) analyzes the performance of the Japan IT outsourcing market in 2007 and 1H08, and provides an update on the previous forecast conducted in February 2008 by segment. "The Japan IT outsourcing market will continue to expand steadily, but the growth rate will gradually decrease. 30bb5584d926efc0b14042a3690dccefTue, 03 Mar 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/managing_outsourced_contact_center_functions_during_economic_slowdown_strategic_focus.html A strategic blueprint designed to help outsourced contact center players navigate their horizontal function mix through the current recessionary period. A description of current market trends related to the delivery of customer service, marketing & sales, technical support and debt collection Strategic recommendations on how outsourcers can best deliver different contact center services in the current economic slowdown Expert analysis on how to position new and emerging business models across customer service, marketing & sales, technical support and debt collection Clients will be emphasizing horizontal expertise when they are looking to contract with an outsourced contact center. End-user retention and cost savings will be very important in terms of marketing & sales delivery, as well as in customer service. d00fa40eba97f38dfde8304ff72e3c67Tue, 03 Mar 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/competitive_analysis_business_process_outsourcing_players_india.htmlThis IDC study presents an analysis on the go-to-market strategies of service providers (SPs) in the business process outsourcing (BPO) in India, as well as their performance ratings on the 22 criteria defined by IDC. "The offshore BPO players in India move up the value chain into more strategic customer engagements, and aggressively pursue outsourcing contracts that go far beyond what has been their traditional services model of providing development and maintenance types of engagements - the engagements that have helped build the industry into what it is today. By continuing to appeal to customer's need for low-cost labour, whilst simultaneously offering services that truly add value by helping customers increase revenue, ensure compliance, and become more responsive to changing business conditions, these SPs continue on an impressive growth trajectory," says Aprajita Sharma, program manager, BPO, IDC Australia. a9d1db0135a1f926a3f0c6b6f7cf2ce8Tue, 03 Mar 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/comparative_analysis_central_european_countries_respect_offshore_outsourcing_2008.html5. 5: The Employee Visa Waiver Scheme encourages the recruitment of suitably qualified people for designated sectors of the employment market where skill shortages are particularly acute. This measure indicates whether a country has such schemes. 8f285561dd71f4a2e3389af99b1c7150Mon, 02 Feb 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/japan_outsourcing_user_survey_2008_customer_perception_needs.htmlThis IDC study (which is a translation of the Japanese report IDC #<A href="/getdoc. jsp?containerId=J8450104">J8450104</A>) analyzes the results of the Japan Outsourcing Survey conducted in April 2008. It compares this survey's results with those of similar surveys in the past and analyzes the annual trends. dad4198fa681fccd4d10a58e57b43d30Mon, 02 Feb 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/sweden_outsourcing_2007_1h08_vendor_shares_2008_2012_forecast.htmlThe Swedish IT outsourcing market is likely to benefit from the current credit crisis, as IT budgets are tightened and cost control is more in focus. On the other hand, deals could be postponed as end users stall any activity at all. "The market for infrastructure outsourcing services has been slow in the last couple of years. 6f6ff37e2428937f0ae8ef3bda89d8dfMon, 02 Feb 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)http://www.reportbuyer.com/business_government/outsourcing_bpo/norway_outsourcing_2007_1h08_vendor_shares_2008_2012_forecast.htmlThe Norwegian IT outsourcing market is likely to benefit from the current credit crisis, as IT budgets are tightened and cost control is more in focus. On the other hand, deals could be postponed as end users stall any activity at all. "The market for infrastructure outsourcing services has been slow in the last couple of years. 957b421e3ada96d90b23c4f7c549d704Mon, 02 Feb 2009 12:00:00 GBBusiness & Government/Outsourcing (BPO)