http://www.reportbuyer.com/rss.htmlDiscover the market intelligence you need on Call Centers. Our catalogue of Reports includes data on Contact Center Optimization, Outsourcing and Voice Business Trends.en-gbReportbuyerservice@reportbuyer.comenquiries@redwiredesign.comhttp://www.reportbuyer.com/telecoms/call_centres/telemarketing_call_centers_us.htmlToo far away to answer your calls This industry faces some tough competition from overseas. In the past, it has recorded strong growth but as companies move their operations from the US to India and China, growth will ultimately be affected. For those who remain in the US, the ability to adopt new technology, have a highly trained workforce and to have a large supply contract will see the greatest success. 5acb96651e591d54ac65edf6589773feSat, 10 Oct 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/north_american_hosted_contact_center_markets.htmlThis research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed. 4ba915491242b5bba368662a8c5cca77Sat, 08 Aug 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/south_african_contact_centre_technology_market.htmlNeed to Consolidate and Virtualise Contact Centre Resources Boosts the Uptake of IP-based Contact Centre Technology Solutions The global economic downturn has driven companies to consolidate and virtualise contact centre resources, boosting the demand for Internet protocol (IP)-based contact centre technology solutions. End users are seeking vendors that offer a single solution, to minimise the costs associated with maintaining multiple service-level agreements. Consequently, significant consolidation has taken place within the market. 42a5cd4f5610078dc441d0bc958fd13dTue, 07 Jul 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/contact_center_outsourcing_argentina.html A Datamonitor analyst brief, providing insight into the Argentine contact center outsourcing sector, with an emphasis on offshore delivery potential. An overview of Argentina's outsourced contact center market Competitive factors and issues associated with outsourced contact center delivery in Argentina Offshore opportunities for contact center outsourcers based in Argentina. Strategic recommendations for Argentinean contact center outsourcers to win business and enhance margins Argentina has a dynamic contact center outsourcing sector, which will grow through 2013 Competitive issues facing Argentina-based outsourcers include inflation, real estate costs and business environment Offshore opportunities exist for outsourcers in Argentina, but winning contracts will be difficult in face of alternative delivery markets in the region Reasons to Purchase Learn about the evolution of Argentina's outsourced contact center sector Understand what the competitive issues are in Argentina's contact center outsourcing sector Develop an understanding of what steps vendors need to take in Argentina, so as to enhance margins and increase offshore volumes . db26f6860ac8db82bd8e808deaea4eecSat, 06 Jun 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/decision_matrix_selecting_contact_center_analytics_vendor_competitor_focus.htmlThe Contact Center Analytics Decision Matrix outlines the competitive dynamics within the market and guides IT decision makers to select a vendor based on its product strength, reputation among customers, and impact in the market. Datamonitor provides a holistic view of vendor capabilities and recommends those you should explore, consider and, most importantly, shortlist. Provides an overview of the most important trends in the contact center analytics and workforce optimization markets. 49ff7fe908c50da23d41107dccfc0bb8Sat, 06 Jun 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/routing_2_0.html With the growth in IP, enterprises will be able to leverage business process routing and unified communications to manage customer interactions across the contact center and back office environments. The combination of workflows and intelligent routing in an IP environment potentially can enable contact centers to improve productivity, profitability and cost reduction. Covers emerging routing concepts in contact center operations Provides an overview of strategies from leading vendors in the emerging routing 2. bdc618223f44f07aa0b641cde1f2535bSat, 06 Jun 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/market_share_insight_contact_center_universe_2008.htmlPlease Note Due To The Nature Of This Report The Table Of Contents Is Unavailable This Executive Presentation provides the reader with a concise, in-depth and comprehensive view of Datamonitor's contact center market share analysis. Datamonitor conducted market research with a number of contact center vendors, some of whom are included in this analysis. Shipment data, revenue estimations and market penetration were obtained and modeled against Datamonitor's own aggregate data (IMTC0289); Datamonitor has categorized its findings in the following areas: global market share, regional market share and technology splits Shifts in market share are occurring as competition intensifies and developing markets increase investments in contact center infrastructure. 429cee3442db0a708a66ce40eda6f849Tue, 05 May 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/india_philippines_global_delivery_overview_contact_centers.htmlThis IDC study shows Asia/Pacific as one of the fastest growing regions that offers contact center services and boasts a capacity of over 1. 2 million seats. India accounts for 40% of the total seats in the region and is estimated to have 500,000 seats, while the Philippines accounts for almost 10% of Asia/Pacific's call center seats and is estimated to have a capacity of nearly 130,000 seats. a760adebe7d0db6f2d674f1ea7da8fa2Sat, 04 Apr 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/call_centres.htmlThe Plimsoll Portfolio Analysis - Call Centres is a comprehensive evaluation of the UK market. The revised and updated 2006 edition analyses the financial performance of the companies important to the success of your business. Using the most up to date information available, the analysis is ideal both as a tool to benchmark your own company's results and to study the market in more depth. 0fee69f8dbad7154131cd7f97f913397Wed, 01 Apr 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/emea_contact_centre_outsourcing_markets.htmlGreater Acceptance of Outsourcing across Business Verticals in Europe, Middle East, and Africa Aids Growth of Outsourced Customer Care Services Spurred by strategic, financial, and technological forces, the Europe, Middle East, and Africa (EMEA) contact centre outsourcing market continues to experience impressive growth. Buoyed by growing demand and stable prices, market participants reported significant organic revenue growth in 2007 and 2008 and this would continue for the next three to five years. However, outsourcing firms should keep containing costs in the face of accelerating customer demands. 378f6fe25d79e28dfe233a238971d563Tue, 03 Mar 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/worldwide_contact_center_services_2009_vendor_profiles_slide_uncertainty.htmlThis IDC study examines some of the best players in the contact center services market. This year's document profiles BPO providers that are solid examples of leadership and innovation, locating them within IDC's Leadership Grid. In the process, it addresses issues such as: Which customer care BPO players are market leaders and innovators? Which players appear well-positioned to survive the economic downturn and perhaps position themselves to thrive years down the road? What recent strategic moves have these companies made amid the economic downturn? "The economy may be sliding into a place many of us are unfamiliar with. d642cd64274117cad54d4aae28e5fb89Tue, 03 Mar 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/japan_ip_contact_center_system_2009_2013_forecast_2008_analysis.htmlThe original abstract for this document was written in Japanese and did not fully render. If you need more information about document: Japan IP Contact Center System 2009?2013 Forecast and 2008 Analysis, please contact your customer service representative. Thank you. b6258d5a65fbecb7802a2f589bf9b3f0Mon, 02 Feb 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/idc_takes_temperature_contact_center_services_market_europe.htmlThis document is about IDC Takes Temperature of the Contact Center Services Market in Europe. ccbb1f0cdcf4b43a455cbdcf5ae5c4adMon, 02 Feb 2009 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/north_american_contact_center_outsourcing_markets.htmlThis research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. 9cbe5bc5d9259c1710b3010774ed522eTue, 11 Nov 2008 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/latin_american_contact_center_solutions_markets.htmlThe market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends are analyzed, as well as detailed profiles of competitors and their offerings. 739bbd3a72223f29d4b1848f12a657d8Tue, 09 Sep 2008 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/analysis_kenyan_call_centre_market.htmlThis research service provides a comprehensive overview of the Kenyan call centre market by presenting the size and expected growth rate of the call centre market, the structure of the call centre industry based on business models, vertical sectors and services provided and an overview of the business and regulatory environment. The status of the technology and infrastructure for the market is analysed and the challenges, drivers and restraints in the call centre market are identified. These are used to forecast its future growth in terms of revenues, agents and number of call centres. a238d87cd00f41fb845e08fcce5d7e3cTue, 09 Sep 2008 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/contact_center_investments_developed_markets_business_trends.html This report is the result of Datamonitor's annual survey of 150 contact center managers in North America and Western Europe. Respondents were from within the communications, financial services, retail and travel & transport industries. The report provides insight into enterprises' plans for investment in a number of key contact center switch, workstation, self-service and emerging technologies. f5fb13f988a817346effa5db322ad3aeTue, 09 Sep 2008 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/shots_heard_round_contact_center_world_business_brahmins_stand_boston_bombay.htmlThis IDC Flash looks at recent developments in the contact center services space during the summer of 2008: the acquisition of Stream by Global BPO Services and the acquisition of PeopleSupport Inc. by Aegis Communications. . b135bc58e1798fe4621e38296e726133Mon, 11 Aug 2008 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/business_trends_knowing_contact_center_outsourcing_customer.html A survey of users of contact center outsourcings services by end-users across North America, Western Europe and Australia / New Zealand. 150 interviews with outsourcing investors from Western Europe, North America and Australia / New Zealand Respondents from across vertical markets, including financial services, telcos, retail and the public sector An overview of the current outsourcing investor market base, including demographic data from Datamonitor's Business Trends primary research Discusses technology adoption trends of outsourcing investors, including self-service, multichannel and home-agents Report Highlights Outsourcing investors continue to place priority on quality and location stability as the major pain points of concern when choosing a location in which to do business Respondents in all regions are split in regard to how CRM budgets are likely to evolve over the course of the next 12 months A sizable number of respondents stated a willingness to examine home agents as a means of countering offshoring, a remarkable result for such a new business model Reasons to Purchase Effectively map contact center solutions to address outsourcing pain points Gain firsthand insight on investment priorities and location outlooks for 2007 Learn to target outsourcing prospects more effectively . 89277ef6b288d61fa6a00de818db43bdSat, 05 Jul 2008 12:00:00 GBTelecoms/Call Centreshttp://www.reportbuyer.com/telecoms/call_centres/gsa_selects_contact_center_providers_identified_leaders_idc.htmlThis Government Insights Perspective reviews the recent General Services Administration (GSA) USA Contact, an indefinite delivery, indefinite quantity (IDIQ) contact center contract, summarizes the strengths of the nine prequalified contact center companies, and identifies those featured in IDC's Contact Center Leadership Grid. The nine contact center providers that qualify for the GSA USA Contact IDIQ, that may compete for task orders for this $2. 5 billion contract, and profiled in this study are: Convergys CSC-Datatrac EDS ICT Group Inc. 7a08d4b3c3056dbf92eb09f64f39dc34Mon, 30 Jun 2008 12:00:00 GBTelecoms/Call Centres