2007 Trends to Watch: Voice Business Networks

Introduction

This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor's senior analyst specializing in Voice Business Networks will outline the trends in your market, explain how this has shaped our research agenda for 2007, and highlight the pertinence of our 2007 research to your business targets for the year.

Scope

• Overview of the three critical business issues facing the voice business industry.
• High level summary of the Voice Business Networks research stream.

Highlights

As we roll out the tape past 2010, spending on hosted and premise-based managed speech services, speech applications and analytics will continue to rise as speech overcomes traditional barriers to adoption which include: high costs, poor application design, accuracy concerns and negative customer perception.

Increasingly, the dividing lines between the technology requirements for IVR in enterprise and service provider markets will dissolve and IVR will become more of a central platform to enable multimedia interactions.

Reasons to Purchase

• Identify key industry trends shaping the voice business market.
• Learn of the factors that will set the stage for the future of speech-enabled routing, self-service, directory assistance, portals, UC and analytics.