Contact Center Market and Technologies Databook for APAC
| Publication Date | February 2008 |
|---|---|
| Publisher | Datamonitor |
| Product Type | Report |
| Pages | 61 |
| ISBN Number | Contact Center Market and Technologies Databook for APAC |
| Product Code | DAT10481 |
Price
£265.00
approximately: $521 | €337
Summary
Introduction
A statistical overview of technology deployments in contact centers.
Scope
- An overview of contact center technology trends in APAC.
- Broken down by 12 different verticals across five different sizebands.
Highlights
Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.
Reasons to Purchase
- Determine rates of growth in emerging and mature vertical markets.
- Understand new market opportunities in APAC.
Content
- Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers and Agent Positions in Apac
- in-House and Outsourced Agent Positions in Apac
- Agent Positions in Apac by Vertical Market
- Agent Positions in Apac by Size-Band
- Agent Positions in Apac by Telephony End-Point
- Agent Positions in Apac by Technology Location
- Technology Spending
- Apac Contact Center Technology Spending by Application
- Apac Contact Center Technology Spending by Vertical
- Apac Contact Center Technology Spending by Size-Band
- Contact Center Inbound Hardware Technology Spending
- Apac Contact Center Inbound Hardware Technology Spending by Vertical
- Apac Contact Center Inbound Hardware Technology Spending by Size-Band
- Contact Center Non-Switch Software Technology Spending
- Apac Contact Center Non-Switch Software Technology Spending by Vertical
- Apac Contact Center Non-Switch Software Technology Spending by Size-Band
- Contact Center Outbound Technology Spending
- Apac Contact Center Outbound Technology Spending by Vertical
- Apac Contact Center Outbound Technology Spending by Size-Band
- Contact Center Quality Monitoring Technology Spending
- Apac Contact Center Quality Monitoring Technology Spending by Vertical
- Apac Contact Center Quality Monitoring Technology Spending by Size-Band
- Contact Center Switch Dependent Software Technology Spending
- Apac Contact Center Switch-Dependent Technology Spending by Vertical
- Apac Contact Center Switch-Dependent Technology Spending by Size-Band
- Contact Center Switch-Independent Technology Spending
- Apac Contact Center Switch-Independent Technology Spending by Vertical
- Apac Contact Center Switch-Independent Technology Spending by Size-Band
- Contact Center Workforce Management Technology Spending
- Apac Contact Center Workforce Management Technology Spending by Vertical
- Apac Contact Center Workforce Management Technology Spending by Size-Band
- Appendix
- Further Reading
- Ask The Analyst
- List of Figures
- Figure 1: Contact Centers and Agent Positions in Apac, 2005 - 2010
- Figure 2: in House and Outsourced Agent Positions in Apac, 2005 - 2010
- Figure 3: Agent Positions in Apac by Vertical Market, 2005 & 2010
- Figure 4: Agent Positions in Apac by Size-Band, 2005 & 2010
- Figure 5: Agent Positions in Apac by Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions in Apac by Technology Location, 2005 - 2010
- Figure 7: Apac Contact Center Technology Spending by Application, 2005 - 2010
- Figure 8: Apac Contact Center Technology Spending by Vertical Market, 2005 & 2010
- Figure 9: Apac Contact Center Technology Spending by Size-Band, 2005 & 2010
- Figure 10: Apac Contact Center Inbound Hardware Technology Spending by Vertical Market, 2005 & 2010
- Figure 11: Apac Contact Center Inbound Hardware Technology Spending by Size-Band, 2005 & 2010
- Figure 12: Apac Contact Center Non-Switch Software Technology Spending by Vertical Market, 2005 & 2010
- Figure 13: Apac Contact Center Non-Switch Software Technology Spending by Size-Band, 2005 & 2010
- Figure 14: Apac Contact Center Outbound Technology Spending by Vertical Market, 2005 & 2010
- Figure 15: Apac Contact Center Outbound Technology Spending by Size-Band, 2005 & 2010
- Figure 16: Apac Contact Center Quality Monitoring Technology Spending by Vertical Market, 2005 & 2010
- Figure 17: Apac Contact Center Quality Monitoring Technology Spending by Size-Band, 2005 & 2010
- Figure 18: Apac Contact Center Switch-Dependent Technology Spending by Vertical Market, 2005 & 2010
- Figure 19: Apac Contact Center Switch-Dependent Technology Spending by Size-Band, 2005 & 2010
- Figure 20: Apac Contact Center Switch-Independent Technology Spending by Vertical Market, 2005 & 2010
- Figure 21: Apac Contact Center Switch-Independent Technology Spending by Size-Band, 2005 & 2010
- Figure 22: Apac Contact Center Workforce Management Technology Spending by Vertical Market, 2005 & 2010
- Figure 23: Apac Contact Center Workforce Management Technology Spending by Size-Band, 2005 & 2010
- List of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers and Agent Positions in Apac, 2005 - 2010\
- Table 3: in House and Outsourced Agent Positions in Apac, 2005 - 2010
- Table 4: Agent Positions in Apac by Vertical Market, 2005 - 2010
- Table 5: Agent Positions in Apac by Size-Band, 2005 - 2010
- Table 6: Agent Positions in Apac by Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions in Apac by Technology Location, 2005 - 2010
- Table 8: Apac Contact Center Technology Spending by Application, 2005 - 2010
- Table 9: Apac Contact Center Technology Spending by Vertical Market, 2005 - 2010
- Table 10: Apac Contact Center Technology Spending by Size-Band, 2005 - 2010
- Table 11: Apac Contact Center Inbound Hardware Technology Spending by Vertical Market, 2005 - 2010
- Table 12: Apac Contact Center Inbound Hardware Technology Spending by Size-Band, 2005 - 2010
- Table 13: Apac Contact Center Non-Switch Software Technology Spending by Vertical Market, 2005 - 2010
- Table 14: Apac Contact Center Non-Switch Software Technology Spending by Size-Band, 2005 - 2010
- Table 15: Apac Contact Center Outbound Technology Spending by Vertical Market, 2005 - 2010
- Table 16: Apac Contact Center Outbound Technology Spending by Size-Band, 2005 - 2010
- Table 17: Apac Contact Center Quality Monitoring Technology Spending by Vertical Market, 2005 - 2010
- Table 18: Apac Contact Center Quality Monitoring Technology Spending by Size-Band, 2005 - 2010
- Table 19: Apac Contact Center Switch-Dependent Technology Spending by Vertical Market, 2005 - 2010
- Table 20: Apac Contact Center Switch-Dependent Technology Spending by Size-Band, 2005 - 2010
- Table 21: Apac Contact Center Switch-Independent Technology Spending by Vertical Market, 2005 - 2010
- Table 22: Apac Contact Center Switch-Independent Technology Spending by Size-Band, 2005 - 2010
- Table 23: Apac Contact Center Workforce Management Technology Spending by Vertical Market, 2005 - 2010
- Table 24: Apac Contact Center Workforce Management Technology Spending by Size-Band, 2005 - 2010
About this Product
Delivery Details
PDF:Delivered by email usually within 4 to 8 UK business hours.
PRINT/CD-ROM:Despatched within 1 to 2 working days.
Related Products
Recently Viewed Products
Industry Events
Telecoms
- 3G / WiMAX
- Broadband
- Call Centres
- Company Reports (Telecoms)
- Convergence
- Country Overviews (Telecommunications)
- Data
- Fixed-line
- Handsets & Devices
- Internet Service Providers
- Messaging Services
- Misc. Telecoms
- Mobile
- Networks
- Satellite & Broadcast
- Telecoms Equipment
- Telecoms Infrastructure & Networks
- Telecoms Regulation
- VoIP
- Wireless Telecoms
call +44 (0) 20 7060 7474
or email us
Resources
Why Report Buyer? 
Advertising/Affiliates
View Our Publishers
News
About Us
Meet Us
Jobs
Contact Us
Categories and Subcategories
