Contact Center Markets and Technologies Databook for Brazil

Publication Date	February 2008
Publisher	Datamonitor
Product Type	Report
Pages	61
ISBN Number	Contact Center Markets and Technologies Databook for Brazil
Product Code	DAT10482

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£265.00
approximately: $532 | €333

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Summary

Introduction

A statistical overview of technology deployments in contact centers

Scope

An overview of contact center technology trends in Brazil
Broken down by 12 different verticals across five different sizebands

Highlights

Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.

Reasons to Purchase

Learn about the key contact center technology trends in Brazil
Determine rates of growth in emerging and mature vertical markets
Understand new market opportunities in Brazil

Content

Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers and Agent Positions in Brazil
- in-House and Outsourced Agent Positions in Brazil
- Agent Positions in Brazil by Vertical Market
- Agent Positions in Brazil by Size-Band
- Agent Positions in Brazil by Telephony End-Point
- Agent Positions in Brazil by Technology Location
- Technology Spending
- Brazil Contact Center Technology Spending by Application
- Brazil Contact Center Technology Spending by Vertical
- Brazil Contact Center Technology Spending by Size-Band
- Contact Center Inbound Hardware Technology Spending
- Brazil Contact Center Inbound Hardware Technology Spending by Vertical
- Brazil Contact Center Inbound Hardware Technology Spending by Size-Band
- Contact Center Non-Switch Software Technology Spending
- Brazil Contact Center Non-Switch Software Technology Spending by Vertical
- Brazil Contact Center Non-Switch Software Technology Spending by Size-Band
- Contact Center Outbound Technology Spending
- Brazil Contact Center Outbound Technology Spending by Vertical
- Brazil Contact Center Outbound Technology Spending by Size-Band
- Contact Center Quality Monitoring Technology Spending
- Brazil Contact Center Quality Monitoring Technology Spending by Vertical
- Brazil Contact Center Quality Monitoring Technology Spending by Size-Band
- Contact Center Switch Dependent Software Technology Spending
- Brazil Contact Center Switch-Dependent Technology Spending by Vertical
- Brazil Contact Center Switch-Dependent Technology Spending by Size-Band
- Contact Center Switch-Independent Technology Spending
- Brazil Contact Center Switch-Independent Technology Spending by Vertical
- Brazil Contact Center Switch-Independent Technology Spending by Size-Band
- Contact Center Workforce Management Technology Spending
- Brazil Contact Center Workforce Management Technology Spending by Vertical
- Brazil Contact Center Workforce Management Technology Spending by Size-Band
Appendix
- Further Reading
- Ask The Analyst
List of Figures
- Figure 1: Contact Centers and Agent Positions in Brazil, 2005 - 2010
- Figure 2: in House and Outsourced Agent Positions in Brazil, 2005 - 2010
- Figure 3: Agent Positions in Brazil by Vertical Market, 2005 & 2010
- Figure 4: Agent Positions in Brazil by Size-Band, 2005 & 2010
- Figure 5: Agent Positions in Brazil by Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions in Brazil by Technology Location, 2005 - 2010
- Figure 7: Brazil Contact Center Technology Spending by Application, 2005 - 2010
- Figure 8: Brazil Contact Center Technology Spending by Vertical Market, 2005 & 2010
- Figure 9: Brazil Contact Center Technology Spending by Size-Band, 2005 & 2010
- Figure 10: Brazil Contact Center Inbound Hardware Technology Spending by Vertical Market, 2005 & 2010
- Figure 11: Brazil Contact Center Inbound Hardware Technology Spending by Size-Band, 2005 & 2010
- Figure 12: Brazil Contact Center Non-Switch Software Technology Spending by Vertical Market, 2005 & 2010
- Figure 13: Brazil Contact Center Non-Switch Software Technology Spending by Size-Band, 2005 & 2010
- Figure 14: Brazil Contact Center Outbound Technology Spending by Vertical Market, 2005 & 2010
- Figure 15: Brazil Contact Center Outbound Technology Spending by Size-Band, 2005 & 2010
- Figure 16: Brazil Contact Center Quality Monitoring Technology Spending by Vertical Market, 2005 & 2010
- Figure 17: Brazil Contact Center Quality Monitoring Technology Spending by Size-Band, 2005 & 2010
- Figure 18: Brazil Contact Center Switch-Dependent Technology Spending by Vertical Market, 2005 & 2010
- Figure 19: Brazil Contact Center Switch-Dependent Technology Spending by Size-Band, 2005 & 2010
- Figure 20: Brazil Contact Center Switch-Independent Technology Spending by Vertical Market, 2005 & 2010
- Figure 21: Brazil Contact Center Switch-Independent Technology Spending by Size-Band, 2005 & 2010
- Figure 22: Brazil Contact Center Workforce Management Technology Spending by Vertical Market, 2005 & 2010
- Figure 23: Brazil Contact Center Workforce Management Technology Spending by Size-Band, 2005 & 2010
List of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers and Agent Positions in Brazil, 2005 - 2010
- Table 3: in House and Outsourced Agent Positions in Brazil, 2005 - 2010
- Table 4: Agent Positions in Brazil by Vertical Market, 2005 - 2010
- Table 5: Agent Positions in Brazil by Size-Band, 2005 - 2010
- Table 6: Agent Positions in Brazil by Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions in Brazil by Technology Location, 2005 - 2010
- Table 8: Brazil Contact Center Technology Spending by Application, 2005 - 2010
- Table 9: Brazil Contact Center Technology Spending by Vertical Market, 2005 - 2010
- Table 10: Brazil Contact Center Technology Spending by Size-Band, 2005 - 2010
- Table 11: Brazil Contact Center Inbound Hardware Technology Spending by Vertical Market, 2005 - 2010
- Table 12: Brazil Contact Center Inbound Hardware Technology Spending by Size-Band, 2005 - 2010
- Table 13: Brazil Contact Center Non-Switch Software Technology Spending by Vertical Market, 2005 - 2010
- Table 14: Brazil Contact Center Non-Switch Software Technology Spending by Size-Band, 2005 - 2010
- Table 15: Brazil Contact Center Outbound Technology Spending by Vertical Market, 2005 - 2010
- Table 16: Brazil Contact Center Outbound Technology Spending by Size-Band, 2005 - 2010
- Table 17: Brazil Contact Center Quality Monitoring Technology Spending by Vertical Market, 2005 - 2010
- Table 18: Brazil Contact Center Quality Monitoring Technology Spending by Size-Band, 2005 - 2010
- Table 19: Brazil Contact Center Switch-Dependent Technology Spending by Vertical Market, 2005 - 2010
- Table 20: Brazil Contact Center Switch-Dependent Technology Spending by Size-Band, 2005 - 2010
- Table 21: Brazil Contact Center Switch-Independent Technology Spending by Vertical Market, 2005 - 2010
- Table 22: Brazil Contact Center Switch-Independent Technology Spending by Size-Band, 2005 - 2010
- Table 23: Brazil Contact Center Workforce Management Technology Spending by Vertical Market, 2005 - 2010
- Table 24: Brazil Contact Center Workforce Management Technology Spending by Size-Band, 2005 - 2010