Contact Center Markets and Technologies Databook for France

Publication Date	July 2007
Publisher	Datamonitor
Product Type	Report
Pages	56
ISBN Number	not applicable
Product Code	DAT06026

Price

£695.00
approximately: $1,365 | €883

PDF

PRINT £745 ($1,464 | €947)

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Summary

Introduction

The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.

Scope

All market forecasts are from 2005 to 2010 inclusive
All agent position and technology spending data is segmented by size-band and vertical market
Spending data for inbound routing hardware and software, outbound and workforce management

Highlights

Overall domestic agent position growth is slowing or declining in North America and Western Europe

Technology and business changes - including IP telephony, virtualization, managed and hosted services, workforce optimization technologies, SME growth, and public sector spending are driving increased investment. Consequently technology spending will continue to rise, but learning exactly how to tap into it will be more critical than ever

Reasons to Purchase

Gain insight into key contact center growth patterns
Understand evolving contact center technology investment and adoption
Identify the fastest growing vertical markets for contact center technology and services

Content

Overview
Catalyst
- Summary
- Definitions
Agent Positions
- Contact Centers And Agent Positions In France
- In-House And Outsourced Agent Positions In France
- Agent Positions In France By Vertical Market
- Agent Positions In France By Size-Band
- Agent Positions In France By Telephony End-Point
- Agent Positions In France By Technology Location
Technology Spending
- France Contact Center Technology Spending By Application
- France Contact Center Technology Spending By Vertical
- France Contact Center Technology Spending By Size-Band
Contact Center Inbound Hardware Technology Spending
- France Contact Center Inbound Hardware Technology Spending By Vertical
- France Contact Center Inbound Hardware Technology Spending By Size-Band
Contact Center Non-Switch Software Technology Spending
- France Contact Center Non-Switch Software Technology Spending By Vertical
- France Contact Center Non-Switch Software Technology Spending By Size-Band
Contact Center Outbound Technology Spending
- France Contact Center Outbound Technology Spending By Vertical
- France Contact Center Outbound Technology Spending By Size-Band
Contact Center Quality Monitoring Technology Spending
- France Contact Center Quality Monitoring Technology Spending By Vertical
- France Contact Center Quality Monitoring Technology Spending By Size-Band
Contact Center Switch Dependent Software Technology Spending
- France Contact Center Switch-Dependent Technology Spending By Vertical
- France Contact Center Switch-Dependent Technology Spending By Size-Band
Contact Center Switch-Independent Technology Spending
- France Contact Center Switch-Independent Technology Spending By Vertical
- France Contact Center Switch-Independent Technology Spending By Size-Band
Appendix
- Further Reading
- Ask The Analyst
List Of Figures
- Figure 1: Contact Centers And Agent Positions In France, 2005 - 2010
- Figure 2: In House And Outsourced Agent Positions In France, 2005 - 2010
- Figure 3: Agent Positions In France By Vertical Market, 2005 & 2010
- Figure 4: Agent Positions In France By Size-Band, 2005 & 2010
- Figure 5: Agent Positions In France By Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions In France By Technology Location, 2005 - 2010
- Figure 7: France Contact Center Technology Spending By Application, 2005 - 2010
- Figure 8: France Contact Center Technology Spending By Vertical Market, 2005 & 2010
- Figure 9: France Contact Center Technology Spending By Size-Band, 2005 & 2010
- Figure 10: France Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 & 2010
- Figure 11: France Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 & 2010
- Figure 12: France Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 & 2010
- Figure 13: France Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 & 2010
- Figure 14: France Contact Center Outbound Technology Spending By Vertical Market, 2005 & 2010
- Figure 15: France Contact Center Outbound Technology Spending By Size-Band, 2005 & 2010
- Figure 16: France Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 & 2010
- Figure 17: France Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 & 2010
- Figure 18: France Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 & 2010
- Figure 19: France Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 & 2010
- Figure 20: France Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 & 2010
- Figure 21: France Contact Center Switch-Independent Technology Spending By Size-Band, 2005 & 2010
List Of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers And Agent Positions In France, 2005 - 2010
- Table 3: In House And Outsourced Agent Positions In France, 2005 - 2010
- Table 4: Agent Positions In France By Vertical Market, 2005 - 2010
- Table 5: Agent Positions In France By Size-Band, 2005 - 2010
- Table 6: Agent Positions In France By Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions In France By Technology Location, 2005 - 2010
- Table 8: France Contact Center Technology Spending By Application, 2005 - 2010
- Table 9: France Contact Center Technology Spending By Vertical Market, 2005 - 2010
- Table 10: France Contact Center Technology Spending By Size-Band, 2005 - 2010
- Table 11: France Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 - 2010
- Table 12: France Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 - 2010
- Table 13: France Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 - 2010
- Table 14: France Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 - 2010
- Table 15: France Contact Center Outbound Technology Spending By Vertical Market, 2005 - 2010
- Table 16: France Contact Center Outbound Technology Spending By Size-Band, 2005 - 2010
- Table 17: France Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 - 2010
- Table 18: France Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 - 2010
- Table 19: France Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 - 2010
- Table 20: France Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 - 2010
- Table 21: France Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 - 2010
- Table 22: France Contact Center Switch-Independent Technology Spending By Size-Band, 2005 - 2010