Contact Center Markets and Technologies Databook for Japan
| Publication Date | February 2008 |
|---|---|
| Publisher | Datamonitor |
| Product Type | Report |
| Pages | 61 |
| ISBN Number | Contact Center Markets and Technologies Databook for Japan |
| Product Code | DAT10483 |
Price
£695.00
approximately: $1,365 | €883
Summary
Introduction
A statistical overview of technology deployments in contact centers
Scope
- An overview of contact center technology trends in Japan
- Broken down by 12 different verticals across five different sizebands
Highlights
Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.
Reasons to Purchase
- Determine rates of growth in emerging and mature vertical markets
- Understand new market opportunities in Japan
Content
- Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers and Agent Positions in Japan
- in-House and Outsourced Agent Positions in Japan
- Agent Positions in Japan by Vertical Market
- Agent Positions in Japan by Size-Band
- Agent Positions in Japan by Telephony End-Point
- Agent Positions in Japan by Technology Location
- Technology Spending
- Japan Contact Center Technology Spending by Application
- Japan Contact Center Technology Spending by Vertical
- Japan Contact Center Technology Spending by Size-Band
- Contact Center Inbound Hardware Technology Spending
- Japan Contact Center Inbound Hardware Technology Spending by Vertical
- Japan Contact Center Inbound Hardware Technology Spending by Size-Band
- Contact Center Non-Switch Software Technology Spending
- Japan Contact Center Non-Switch Software Technology Spending by Vertical
- Japan Contact Center Non-Switch Software Technology Spending by Size-Band
- Contact Center Outbound Technology Spending
- Japan Contact Center Outbound Technology Spending by Vertical
- Japan Contact Center Outbound Technology Spending by Size-Band
- Contact Center Quality Monitoring Technology Spending
- Japan Contact Center Quality Monitoring Technology Spending by Vertical
- Japan Contact Center Quality Monitoring Technology Spending by Size-Band
- Contact Center Switch Dependent Software Technology Spending
- Japan Contact Center Switch-Dependent Technology Spending by Vertical
- Japan Contact Center Switch-Dependent Technology Spending by Size-Band
- Contact Center Switch-Independent Technology Spending
- Japan Contact Center Switch-Independent Technology Spending by Vertical
- Japan Contact Center Switch-Independent Technology Spending by Size-Band
- Contact Center Workforce Management Technology Spending
- Japan Contact Center Workforce Management Technology Spending by Vertical
- Japan Contact Center Workforce Management Technology Spending by Size-Band
- Appendix
- Further Reading
- Ask The Analyst
- List of Figures
- Figure 1: Contact Centers and Agent Positions in Japan, 2005 - 2010
- Figure 2: in House and Outsourced Agent Positions in Japan, 2005 - 2010
- Figure 3: Agent Positions in Japan by Vertical Market, 2005 & 2010
- Figure 4: Agent Positions in Japan by Size-Band, 2005 & 2010
- Figure 5: Agent Positions in Japan by Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions in Japan by Technology Location, 2005 - 2010
- Figure 7: Japan Contact Center Technology Spending by Application, 2005 - 2010
- Figure 8: Japan Contact Center Technology Spending by Vertical Market, 2005 & 2010
- Figure 9: Japan Contact Center Technology Spending by Size-Band, 2005 & 2010
- Figure 10: Japan Contact Center Inbound Hardware Technology Spending by Vertical Market, 2005 & 2010
- Figure 11: Japan Contact Center Inbound Hardware Technology Spending by Size-Band, 2005 & 2010
- Figure 12: Japan Contact Center Non-Switch Software Technology Spending by Vertical Market, 2005 & 2010
- Figure 13: Japan Contact Center Non-Switch Software Technology Spending by Size-Band, 2005 & 2010
- Figure 14: Japan Contact Center Outbound Technology Spending by Vertical Market, 2005 & 2010
- Figure 15: Japan Contact Center Outbound Technology Spending by Size-Band, 2005 & 2010
- Figure 16: Japan Contact Center Quality Monitoring Technology Spending by Vertical Market, 2005 & 2010
- Figure 17: Japan Contact Center Quality Monitoring Technology Spending by Size-Band, 2005 & 2010
- Figure 18: Japan Contact Center Switch-Dependent Technology Spending by Vertical Market, 2005 & 2010
- Figure 19: Japan Contact Center Switch-Dependent Technology Spending by Size-Band, 2005 & 2010
- Figure 20: Japan Contact Center Switch-Independent Technology Spending by Vertical Market, 2005 & 2010
- Figure 21: Japan Contact Center Switch-Independent Technology Spending by Size-Band, 2005 & 2010
- Figure 22: Japan Contact Center Workforce Management Technology Spending by Vertical Market, 2005 & 2010
- Figure 23: Japan Contact Center Workforce Management Technology Spending by Size-Band, 2005 & 2010
- List of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers and Agent Positions in Japan, 2005 - 2010
- Table 3: in House and Outsourced Agent Positions in Japan, 2005 - 2010
- Table 4: Agent Positions in Japan by Vertical Market, 2005 - 2010
- Table 5: Agent Positions in Japan by Size-Band, 2005 - 2010
- Table 6: Agent Positions in Japan by Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions in Japan by Technology Location, 2005 - 2010
- Table 8: Japan Contact Center Technology Spending by Application, 2005 - 2010
- Table 9: Japan Contact Center Technology Spending by Vertical Market, 2005 - 2010
- Table 10: Japan Contact Center Technology Spending by Size-Band, 2005 - 2010
- Table 11: Japan Contact Center Inbound Hardware Technology Spending by Vertical Market, 2005 - 2010
- Table 12: Japan Contact Center Inbound Hardware Technology Spending by Size-Band, 2005 - 2010
- Table 13: Japan Contact Center Non-Switch Software Technology Spending by Vertical Market, 2005 - 2010
- Table 14: Japan Contact Center Non-Switch Software Technology Spending by Size-Band, 2005 - 2010
- Table 15: Japan Contact Center Outbound Technology Spending by Vertical Market, 2005 - 2010
- Table 16: Japan Contact Center Outbound Technology Spending by Size-Band, 2005 - 2010
- Table 17: Japan Contact Center Quality Monitoring Technology Spending by Vertical Market, 2005 - 2010
- Table 18: Japan Contact Center Quality Monitoring Technology Spending by Size-Band, 2005 - 2010
- Table 19: Japan Contact Center Switch-Dependent Technology Spending by Vertical Market, 2005 - 2010
- Table 20: Japan Contact Center Switch-Dependent Technology Spending by Size-Band, 2005 - 2010
- Table 21: Japan Contact Center Switch-Independent Technology Spending by Vertical Market, 2005 - 2010
- Table 22: Japan Contact Center Switch-Independent Technology Spending by Size-Band, 2005 - 2010
- Table 23: Japan Contact Center Workforce Management Technology Spending by Vertical Market, 2005 - 2010
- Table 24: Japan Contact Center Workforce Management Technology Spending by Size-Band, 2005 - 2010
About this Product
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