Contact center outsourcing demand - trends to 2012 (Databook)

Publication Date	October 2007
Publisher	Datamonitor
Product Type	Databook
Pages	25
ISBN Number	not applicable
Product Code	DAT07947

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Summary

Introduction

A statistical overview of technology deployments in outsourced contact centers

Scope

An overview of offshore markets serving North America
An overview of offshore markets serving Western Europe
An overview of offshore markets serving Australia / New Zealand

Highlights

Statistical overviews of trends in offshore demand for outsourced agent positions from major western markets

Reasons to Purchase

Learn about the main offshore locations in which western contact center outsourcers source labor
Determine rates of growth in emerging and mature offshore markets
Understand new market opportunities offshore

Content

Overview
Catalyst
Summary
- analysis
- Introduction
- Canadian contact center outsourcing offshore demand trends, 2006 - 2012
- US contact center outsourcing offshore demand trends, 2006 - 2012
- French contact center outsourcing offshore demand trends, 2006 - 2012
- German contact center outsourcing offshore demand trends, 2006 - 2012
- Italian contact center outsourcing offshore demand trends, 2006 - 2012
- Dutch contact center outsourcing offshore demand trends, 2006 - 2012
- Scandinavian contact center outsourcing offshore demand trends, 2006 - 2012
- Spanish contact center outsourcing offshore demand trends, 2006 - 2012
- UK contact center outsourcing offshore demand trends, 2006 - 2012
- Australia / New Zealand contact center outsourcing offshore demand trends, 2006 - 2012
Appendix
- Methodology
- Ask the analyst
- Datamonitor consulting
- Disclaimer
Table Of Figures
- Figure 1: Canadian offshore outsourced contact center demand by location, 2006 - 2012
- Figure 2: US offshore outsourced contact center demand by location, 2006 - 2012
- Figure 3: French offshore outsourced contact center demand by location, 2006 - 2012
- Figure 4: German offshore outsourced contact center demand by location, 2006 - 2012
- Figure 5: Italian offshore outsourced contact center demand by location, 2006 - 2012
- Figure 6: Dutch offshore outsourced contact center demand by location, 2006 - 2012
- Figure 7: Scandinavian offshore outsourced contact center demand by location, 2006 - 2012
- Figure 8: Spanish offshore outsourced contact center demand by location, 2006 - 2012
- Figure 9: UK offshore outsourced contact center demand by location, 2006 - 2012
- Figure 10: Australia / New Zealand offshore outsourced contact center demand by location, 2006 - 2012
Table Of Tables
- Table 1: Canadian offshore outsourced contact center demand by location, 2006 - 2012
- Table 2: US offshore outsourced contact center demand by location, 2006 - 2012
- Table 3: French offshore outsourced contact center demand by location, 2006 - 2012
- Table 4: German offshore outsourced contact center demand by location, 2006 - 2012
- Table 5: Italian offshore outsourced contact center demand by location, 2006 - 2012
- Table 6: Dutch offshore outsourced contact center demand by location, 2006 - 2012
- Table 7: Scandinavian offshore outsourced contact center demand by location, 2006 - 2012
- Table 8: Spanish offshore outsourced contact center demand by location, 2006 - 2012
- Table 9: UK offshore outsourced contact center demand by location, 2006 - 2012
- Table 10: Australia / New Zealand offshore outsourced contact center demand by location, 2006 - 2012