Contact center outsourcing functionality - trends to 2012 (Databook)
| Publication Date | June 2007 |
|---|---|
| Publisher | Datamonitor |
| Product Type | Report |
| Pages | 43 |
| ISBN Number | not applicable |
| Product Code | DAT06036 |
Price
£695.00
approximately: $1,365 | €883
Summary
Introduction
A quantitative look at the future of horizontal functions in outsourced contact centers, this databook identifies current and projected market sizes for principal offshore and domestic locations.
Scope
- The size of the horizontal outsourced contact center function market in North America by country
- The size of the horizontal outsourced contact center function market in EMEA by major location
- The size of the horizontal outsourced contact center function market in APAC by major location
- The size of the horizontal outsourced contact center function market in CALA by major location
Highlights
The size of the current outsourced contact center function market by country and by region
Projections of the expected market size for outsourced functions across regions and countries
Market splits by region / country between customer service, marketing & sales, technical support and business-to-employee care (B2E)
Reasons to Purchase
- Understand the size of the current outsourced horizontal contact center market
- Learn how this market will grow and gain insight into how to profit from expected market opportunities
- Comprehend the varying rates of growth among the four elements that comprise outsourced contact center horizontal functionality
Content
- Overview
- Catalyst
- Summary
- Analysis
- Introduction
- Canadian Horizontal Contact Center Outsourcing, 2006 - 2012
- Us Horizontal Contact Center Outsourcing, 2006 - 2012
- Benelux Horizontal Contact Center Outsourcing, 2006 - 2012
- Bulgaria Horizontal Contact Center Outsourcing, 2006 - 2012
- Czech Republic Horizontal Contact Center Outsourcing, 2006 - 2012
- Egyptian Horizontal Contact Center Outsourcing, 2006 - 2012
- Estonian Horizontal Contact Center Outsourcing, 2006 - 2012
- French Horizontal Contact Center Outsourcing, 2006 - 2012
- German Horizontal Contact Center Outsourcing, 2006 - 2012
- Hungarian Horizontal Contact Center Outsourcing, 2006 - 2012
- Italian Horizontal Contact Center Outsourcing, 2006 - 2012
- Kenyan Horizontal Contact Center Outsourcing, 2006 - 2012
- Latvian Horizontal Contact Center Outsourcing, 2006 - 2012
- Lithuanian Horizontal Contact Center Outsourcing, 2006 - 2012
- Moroccan Horizontal Contact Center Outsourcing, 2006 - 2012
- Polish Horizontal Contact Center Outsourcing, 2006 - 2012
- Romanian Horizontal Contact Center Outsourcing, 2006 - 2012
- Russian Horizontal Contact Center Outsourcing, 2006 - 2012
- South African Horizontal Contact Center Outsourcing, 2006 - 2012
- Spanish Horizontal Contact Center Outsourcing, 2006 - 2012
- Tunisian Horizontal Contact Center Outsourcing, 2006 - 2012
- UK Horizontal Contact Center Outsourcing, 2006 - 2012
- Australian Horizontal Contact Center Outsourcing, 2006 - 2012
- Chinese Horizontal Contact Center Outsourcing, 2006 - 2012
- Indian Horizontal Contact Center Outsourcing, 2006 - 2012
- Malaysian Horizontal Contact Center Outsourcing, 2006 - 2012
- New Zealand Horizontal Contact Center Outsourcing, 2006 - 2012
- Philippine Horizontal Contact Center Outsourcing, 2006 - 2012
- Argentine Horizontal Contact Center Outsourcing, 2006 - 2012
- Brazilian Horizontal Contact Center Outsourcing, 2006 - 2012
- Chilean Horizontal Contact Center Outsourcing, 2006 - 2012
- Costa Rican Horizontal Contact Center Outsourcing, 2006 - 2012
- Mexican Horizontal Contact Center Outsourcing, 2006 - 2012
- Panamanian Horizontal Contact Center Outsourcing, 2006 - 2012
- Appendix
- Methodology
- Further Reading
- Ask The Analyst
- Datamonitor Consulting
- Disclaimer
- Figure 1: Canadian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 2: Us Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 3: Benelux Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 4: Bulgarian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 5: Czech Republic Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 6: Egyptian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 7: Estonian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 8: French Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 9: German Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 10: Hungarian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 11: Italian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 12: Kenyan Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 13: Latvian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 14: Lithuanian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 15: Moroccan Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 16: Polish Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 17: Romanian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 18: Russian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 19: South African Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 20: Spanish Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 21: Tunisian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 22: UK Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 23: Australian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 24: Chinese Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 25: Indian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 26: Malaysian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 27: New Zealand Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 28: Philippine Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 29: Argentine Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 30: Brazilian Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 31: Chilean Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 32: Costa Rican Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 33: Mexican Horizontal Contact Center Outsourcing, 2006 - 2012
- Figure 34: Panamanian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 1: Canadian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 2: Us Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 3: Benelux Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 4: Bulgarian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 5: Czech Republic Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 6: Egyptian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 7: Estonian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 8: French Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 9: German Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 10: Hungarian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 11: Italian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 12: Kenyan Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 13: Latvian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 14: Lithuanian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 15: Moroccan Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 16: Polish Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 17: Romanian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 18: Russian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 19: South African Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 20: Spanish Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 21: Tunisian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 22: UK Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 23: Australian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 24: Chinese Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 25: Indian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 26: Malaysian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 27: New Zealand Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 28: Philippine Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 29: Argentine Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 30: Brazilian Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 31: Chilean Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 32: Costa Rican Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 33: Mexican Horizontal Contact Center Outsourcing, 2006 - 2012
- Table 34: Panamanian Horizontal Contact Center Outsourcing, 2006 - 2012
About this Product
Delivery Details
PDF:Delivered by email usually within 4 to 8 UK business hours.
PRINT/CD-ROM:Despatched within 1 to 2 working days.
Related Products
Recently Viewed Products
Industry Events
Telecoms
- 3G / WiMAX
- Broadband
- Call Centres
- Company Reports (Telecoms)
- Convergence
- Country Overviews (Telecommunications)
- Data
- Fixed-line
- Handsets & Devices
- Internet Service Providers
- Messaging Services
- Misc. Telecoms
- Mobile
- Networks
- Satellite & Broadcast
- Telecoms Equipment
- Telecoms Infrastructure & Networks
- Telecoms Regulation
- VoIP
- Wireless Telecoms
call +44 (0) 20 7060 7474
or email us
Resources
Why Report Buyer? 
Advertising/Affiliates
View Our Publishers
News
About Us
Meet Us
Jobs
Contact Us
Categories and Subcategories
