Established contact center outsourcing markets (Databook)

Publication Date	November 2006
Publisher	Datamonitor
Product Type	Report
Pages	91
ISBN Number	not applicable
Product Code	DAT03613

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Summary

Introduction

Statistical coverage of the established contact center markets.

Scope

Contact center outsourcing statistics and graphical representation for the United States
Contact center outsourcing statistics and graphical representation for major Western European locations

Highlights

Datamonitor forecasts shifts in the growth patterns of mature contact center markets, as the global industry matures.

These trends are highlighted in both graphs and statistics to provide the buyer with optimal understanding of the changes mature markets are enduring.

Demand statistics provide the reader with a clear idea of what countries are seeking contact center services from emerging markets both currently and long-term.

Reasons to Purchase

Understand the size of mature contact center markets.
Learn about the vertical evolution of mature contact center markets.
Find out about changing size-bands in across mature markets.

Content

Overview
Catalyst
- This databook covers the major mature contact center outsourcing markets in the world today, which are SUMMARY
Methodology
Maturing Contact Center Outsourcing Markets
- FRANCE
- Total France outsourced agent positions 2005 - 2010
- Vertical distribution of offshore outsourced APs in France 2005 - 2010
- Vertical distribution of domestic outsourced APs in France 2005 - 2010
- Outsourced offshore APs in France by contact center sizeband 2005 - 2010
- Outsourced domestic APs in France by contact center sizeband 2005 - 2010
- Geographic markets served by France outsourced APs 2005 - 2010
- GERMANY
- Total Germany outsourced agent positions 2005 - 2010
- Vertical distribution of offshore outsourced APs in Germany 2005 - 2010
- Vertical distribution of domestic outsourced APs in Germany 2005 - 2010
- Outsourced offshore APs in Germany by contact center sizeband 2005 - 2010
- Outsourced domestic APs in Germany by contact center sizeband 2005 - 2010
- Geographic markets served by Germany outsourced APs 2005 - 2010
- UK
- Total UK outsourced agent positions 2005 - 2010
- Vertical distribution of offshore outsourced APs in UK 2005 - 2010
- Vertical distribution of domestic outsourced APs in UK 2005 - 2010
- Outsourced offshore APs in UK by contact center sizeband 2005 - 2010
- Outsourced domestic APs in UK by contact center sizeband 2005 - 2010
- Geographic markets served by UK outsourced APs 2005 - 2010
- ITALY
- Total Italy outsourced agent positions 2005 - 2010
- Vertical distribution of offshore outsourced APs in Italy 2005 - 2010
- Vertical distribution of domestic outsourced APs in Italy 2005 - 2010
- Outsourced offshore APs in Italy by contact center sizeband 2005 - 2010
- Outsourced domestic APs in Italy by contact center sizeband 2005 - 2010
- Geographic markets served by Italy outsourced APs 2005 - 2010
- SPAIN
- Total Spain outsourced agent positions 2005 - 2010
- Vertical distribution of offshore outsourced APs in Spain 2005 - 2010
- Vertical distribution of domestic outsourced APs in Spain 2005 - 2010
- Outsourced offshore APs in Spain by contact center sizeband 2005 - 2010
- Outsourced domestic APs in Spain by contact center sizeband 2005 - 2010
- Geographic markets served by Spain outsourced APs 2005 - 2010
- Benelux
- Total Benelux outsourced agent positions 2005 - 2010
- Vertical distribution of offshore outsourced APs in Benelux 2005 - 2010
- Vertical distribution of domestic outsourced APs in Benelux 2005 - 2010
- Outsourced offshore APs in Benelux by contact center sizeband 2005 - 2010
- Outsourced domestic APs in Benelux by contact center sizeband 2005 - 2010
- Geographic markets served by Benelux outsourced APs 2005 - 2010
- USA
- Total USA outsourced agent positions 2005 - 2010
- Vertical distribution of offshore outsourced APs in USA 2005 - 2010
- Vertical distribution of domestic outsourced APs in Spain 2005 - 2010
- Outsourced offshore APs in USA by contact center sizeband 2005 - 2010
- Outsourced domestic APs in USA by contact center sizeband 2005 - 2010
- Geographic markets served by USA outsourced APs 2005 - 2010
Appendix
- Definitions
Further reading
- Ask the analyst
- Datamonitor consulting
List of Tables
- Table 1: Total France outsourced agent positions (000s) 2005 - 2010
- Table 2: Vertical distribution of offshore outsourced APs (000s) in France 2005 - 2010
- Table 3: Vertical distribution of domestic outsourced APs (000s) in France 2005 - 2010
- Table 4: Outsourced offshore APs (000s) in France by contact center sizeband 2005 - 2010
- Table 5: Outsourced domestic APs (000s) in France by contact center sizeband 2005 - 2010
- Table 6: Geographic markets served by France outsourced APs 2005 - 2010
- Table 7: Total Germany outsourced agent positions (000s)2005 - 2010
- Table 8: Vertical distribution of offshore outsourced APs (000s) in Germany 2005 - 2010
- Table 9: Vertical distribution of domestic outsourced APs (000s) in Germany 2005 - 2010
- Table 10: Outsourced offshore APs (000s) in Germany by contact center sizeband 2005 - 2010
- Table 11: Outsourced domestic APs (000s) in Germany by contact center sizeband 2005 - 2010
- Table 12: Geographic markets served by Germany outsourced APs 2005 - 2010
- Table 13: Total UK outsourced agent positions (000s) 2005 - 2010
- Table 14: Vertical distribution of offshore outsourced APs (000s) in UK 2005 - 2010
- Table 15: Vertical distribution of domestic outsourced APs (000s) in UK 2005 - 2010
- Table 16: Outsourced offshore APs (000s) in UK by contact center sizeband 2005 - 2010
- Table 17: Outsourced domestic APs (000s) in UK by contact center sizeband 2005 - 2010
- Table 18: Geographic markets served by UK outsourced APs 2005 -2010
- Table 19: Total Italy outsourced agent positions (000s) 2005 - 2010
- Table 20: Vertical distribution of offshore outsourced APs (000s) in Italy 2005 - 2010
- Table 21: Vertical distribution of domestic outsourced APs (000s) in Italy 2005 - 2010
- Table 22: Outsourced offshore APs (000s) in Italy by contact center sizeband 2005 - 2010
- Table 23: Outsourced domestic APs (000s) in Italy by contact center sizeband 2005 - 2010
- Table 24: Geographic markets served by Italy outsourced APs 2005 - 2010
- Table 25: Total Spain outsourced agent positions (000s) 2005 - 2010
- Table 26: Vertical distribution of offshore outsourced APs (000s) in Spain 2005 - 2010
- Table 27: Vertical distribution of domestic outsourced APs (000s) in Spain 2005 - 2010
- Table 28: Outsourced offshore APs (000s) in Spain by contact center sizeband 2005 - 2010
- Table 29: Outsourced domestic APs (000s) in Spain by contact center sizeband 2005 - 2010
- Table 30: Geographic markets served by Spain outsourced APs 2005 - 2010
- Table 31: Total Benelux outsourced agent positions (000s)2005 - 2010
- Table 32: Vertical distribution of offshore outsourced APs (000s) in Benelux 2005 - 2010
- Table 33: Vertical distribution of domestic outsourced APs (000s) in Benelux 2005 - 2010
- Table 34: Outsourced offshore APs (000s) in Benelux by contact center sizeband 2005 - 2010
- Table 35: Outsourced domestic APs (000s) in Benelux by contact center sizeband 2005 - 2010
- Table 36: Geographic markets served by Benelux outsourced APs 2005 - 2010
- Table 37: Total USA outsourced agent positions (000s) 2005 - 2010
- Table 38: Vertical distribution of offshore outsourced APs (000s) in USA 2005 - 2010
- Table 39: Vertical distribution of domestic outsourced APs (000s) in USA 2005 - 2010
- Table 40: Outsourced offshore APs (000s) in USA by contact center sizeband 2005 - 2010
- Table 41: Outsourced domestic APs (000s) in USA by contact center sizeband 2005 - 2010
- Table 42: Geographic markets served by USA outsourced APs 2005 - 2010
- Table 43: Contact Center definitions
List of Figures
- Figure 1: Total France outsourced agent positions 2005 - 2010
- Figure 2: Vertical distribution of offshore outsourced APs in France 2005 - 2010
- Figure 3: Vertical distribution of domestic outsourced APs in France 2005 - 2010
- Figure 4: Outsourced offshore APs in France by contact center sizeband 2005 - 2010
- Figure 5: Outsourced domestic APs in France by contact center sizeband 2005 - 2010
- Figure 6: Geographic markets served by France outsourced APs 2005 - 2010
- Figure 7: Total Germany outsourced agent positions 2005 - 2010
- Figure 8: Vertical distribution of offshore outsourced APs in Germany 2005 - 2010
- Figure 9: Vertical distribution of domestic outsourced APs in Germany 2005 - 2010
- Figure 10: Outsourced offshore APs in Germany by contact center sizeband 2005 - 2010
- Figure 11: Outsourced domestic APs in Germany by contact center sizeband 2005 - 2010
- Figure 12: Geographic markets served by Germany outsourced APs 2005 - 2010
- Figure 13: Total UK outsourced agent positions 2005 - 2010
- Figure 14: Vertical distribution of offshore outsourced APs in UK 2005 - 2010
- Figure 15: Vertical distribution of domestic outsourced APs in UK 2005 - 2010
- Figure 16: Outsourced offshore APs in UK by contact center sizeband 2005 - 2010
- Figure 17: Outsourced domestic APs in UK by contact center sizeband 2005 - 2010
- Figure 18: Geographic markets served by UK outsourced APs 2005 - 2010
- Figure 19: Total Italy outsourced agent positions 2005 - 2010
- Figure 20: Vertical distribution of offshore outsourced APs in Italy 2005 - 2010
- Figure 21: Vertical distribution of domestic outsourced APs in Italy 2005 - 2010
- Figure 22: Outsourced offshore APs in Italy by contact center sizeband 2005 - 2010
- Figure 23: Outsourced domestic APs in Italy by contact center sizeband 2005 - 2010
- Figure 24: Geographic markets served by Italy outsourced APs 2005 - 2010
- Figure 25: Total Spain outsourced agent positions 2005 - 2010
- Figure 26: Vertical distribution of offshore outsourced APs in Spain 2005 - 2010
- Figure 27: Vertical distribution of domestic outsourced APs in Spain 2005 - 2010
- Figure 28: Outsourced offshore APs in Spain by contact center sizeband 2005 - 2010
- Figure 29: Outsourced domestic APs in Spain by contact center sizeband 2005 - 2010
- Figure 30: Geographic markets served by Spain outsourced APs 2005 - 2010
- Figure 31: Total Benelux outsourced agent positions 2005 - 2010
- Figure 32: Vertical distribution of offshore outsourced APs in Benelux 2005 - 2010
- Figure 33: Vertical distribution of domestic outsourced APs in Benelux 2005 - 2010
- Figure 34: Outsourced offshore APs in Benelux by contact center sizeband 2005 - 2010
- Figure 35: Outsourced domestic APs in Benelux by contact center sizeband 2005 - 2010
- Figure 36: Geographic markets served by Benelux outsourced APs 2005 - 2010
- Figure 37: Total USA outsourced agent positions 2005 - 2010
- Figure 38: Vertical distribution of offshore outsourced APs in USA 2005 - 2010
- Figure 39: Vertical distribution of domestic outsourced APs in Spain 2005 - 2010
- Figure 40: Outsourced offshore APs in USA by contact center sizeband 2005 - 2010
- Figure 41: Outsourced domestic APs in USA by contact center sizeband 2005 - 2010
- Figure 42: Geographic markets served by USA outsourced APs 2005 - 2010