The Future of Speech in Mobile Field Services (Market Focus)

Introduction

As the value of speech shifts further up the value chain stack, speech applications will become the most important aspect of a speech solution. Solution sales will be heavily dictated by the availability and functionality of certain speech applications. Vendors will need to target resources by application and vertical in order to generate profitable revenue growth in the voice business market.

Scope

• Interviews with primary speech vendors in the mobile field services industry.
• Market segmentation and sizing of speech-enabled mobile field services applications.

Highlights

Companies are under constant pressure to reduce overhead costs across the board and mobile field force operations are no exception. In fact, the costs of equipment and training needed to support a mobile field force worker can be very expensive when taking into account the business applications, laptops, mobile handsets and other devices.

In tandem with the growing market awareness for speech recognition in the contact center, the number of success stories for speech-enabled field services solutions has also grown over the past few years helping build momentum. Some notable customer wins include: Bell Canada, Johnson Controls, Energy South and Rotary Lift.

Reasons to Purchase

• Understand the market for speech-enabled mobile field services applications.
• Learn of the key drivers and spending levels for speech applications in mobile field services.