Global contact center model H2 2006 (Interactive Model)

Introduction

A model of the global contact center market covering in-house and outsourced agent positions and technology spending data. Data is provided for 60 countries across 12 vertical markets and 4 size-bands.

Reasons to Purchase

• Market sizing for 60 countries, 10 vertical markets and 5 size-bands
• Technologies covered include: ACD, IP ACD, CTI, Outbound, Workforce Management, Quality Monitoring, and Contact Center Services
• All data segmented by country, size-band and vertical market