The Global Outlook for Hosted Speech and DTMF Services Through 2012 (Market Focus)

Publication Date	March 2007
Publisher	Datamonitor
Product Type	Brief
Pages	16
ISBN Number	not applicable
Product Code	DAT04813

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Summary

Introduction

The market for hosted and premise-based managed speech and DTMF services continues to gain traction as more customers demand deployment flexibility and quicker ROI.

Scope

Overview of North American, EMEA, APAC and CALA markets for hosted speech and DTMF services.
Market sizing for spending on hosted IVR services across global regions.
Discussion of investment drivers for hosted and premise-based speech services.

Highlights

Globally, North America (NA) is the largest market for hosted speech and DTMF services, and customers have the widest range of provider choice. Revenues for hosted speech services are greatest in NA, and North American enterprises are willing to look to hosted providers for more elaborate solutions than is the case elsewhere.

Global spending on hosted speech and DTMF services will grow from $3.2 billion in 2006 to reach $4.2 billion by 2012 at a five-year CAGR of 4.9% from 2007-2012.

Reasons to Purchase

Understand market spending for hosted DTMF and speech services across North America, EMEA, APAC and CALA markets.
Learn of the key underlying drivers for investment in hosted speech outside of cost reduction and customer service improvement.

Content

- Adoption of Voice-XML is leading to an expansion of the hosting landscape
- Snapshot of the NA market for hosted speech and DTMF services
- Snapshot of the EMEA market for hosted speech and DTMF services
- Snapshot of the APAC and CALA markets for hosted speech and DTMF services
- Voice-XML opens the playing field for hosted IVR services
- Accelerated data circulation is creating a market for multi-tenant / on-demand hosting
- Growing need for capacity and multi-tenant services for hosted IVR
- Incumbents' desire for dedicated ports
- Speech application sophistication is having an influence over hosting decisions
- Ownership of the application to take center stage
Appendix
- Definitions
- Premise-based managed services
- Premise-based traditional
- Hosted
- ASR (automatic speech recognition)
- Applications
- Contact centers
- Dual tone multi-frequency (DTMF)
- Interactive voice response (IVR)
- Open-standards
- Platform
- Services
- Roadmap/strategic blueprint
- Requirements/discovery
- Project management
- Systems integration and implementation
- Modifications one year out
- Voice-XML
- Further reading
- Ask the analyst
List Of Tables
- Table 1: Spending on hosted speech and DTMF services by region, 2006-2012
- Table 2: Spending on hosted speech and DTMF services by region and proportion, 2006-2012
- Table 3: Spending on hosted speech and DTMF services in NA, 2006-2012
- Table 4: Spending on hosted speech and DTMF services in EMEA, 2006-2012
- Table 5: Spending on hosted speech and DTMF services in APAC, 2006-2012
- Table 6: Spending on hosted speech and DTMF services in CALA, 2006-2012
List Of Figures
- Figure 1: Spending on hosted speech and DTMF services by region, 2006-2012
- Figure 2: Spending on hosted speech and DTMF services in NA, 2006-2012
- Figure 3: Spending on hosted speech and DTMF services in EMEA, 2006-2012
- Figure 4: Spending on hosted speech and DTMF services in APAC, 2006-2012
- Figure 5: Spending on hosted speech and DTMF services in CALA, 2006-2012