Gsa Selects Contact Center Providers Identified as Leaders by Idc

Publication Date	June 2008
Publisher	IDC
Product Type	Report
Pages	15
ISBN Number	not applicable
Product Code	IDC04358

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Summary

This Government Insights Perspective reviews the recent General Services Administration (GSA) USA Contact, an indefinite delivery, indefinite quantity (IDIQ) contact center contract, summarizes the strengths of the nine prequalified contact center companies, and identifies those featured in IDC's Contact Center Leadership Grid. The nine contact center providers that qualify for the GSA USA Contact IDIQ, that may compete for task orders for this $2.5 billion contract, and profiled in this study are:

Convergys CSC-Datatrac EDS ICT Group Inc.

L3 Communications Lockheed Martin Aspen Systems TechTeam Government Solutions TeleTech Government Solutions LLC Vangent Inc.

Content

In This Perspective
- Overview
  - GSA Contact Center Vendor Requirements
- Nine Prequalified Vendors
- Profiles of USA Contact Companies in IDC's Top 5: Convergys and TeleTech
  - Convergys
  - TeleTech Government Solutions
- Vendor Profiles: The Rest of the Best
  - CSC-Datatrac
  - EDS
  - ICT Group
- Additional Prequalified GSA USA Contact Winners
  - L3 Communications
  - Lockheed Martin Aspen Systems
  - TechTeam Government Solutions
  - Vangent
- Summary
  - Agency Benefits
  - Advice to Federal Agencies
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