Global Call Centre Market & Industry Analysis

Discover the market intelligence you need on Call Centers. Our catalogue of Reports includes data on Contact Center Optimization, Outsourcing and Voice Business Trends.

Change currency
CALL CENTRES (France) - Industry Report (PLF01212)
Plimsoll's CALL CENTRES (France) analysis is the most definitive and accurate study of the CALL CENTRES (France) sector in 2013. The report (compiled in French language) is split into two sections...		May 2013£505€599$786
Centres D'appels (PLF00073)
Analyse des performances des sociétés françaisesL'étude de portefeuille Plimsoll CENTRES D'APPELS - vous apporte une analyse détaillée et à jour des 232 sociétés opérant sur le marché. Cette étude est idéale pour toute personne qui...		May 2013£505€599$786
Call Centres (Italy) - Industry Report (PMW07632)
Plimsoll's CALL CENTRES (Italy) analysis is the most definitive and accurate study of the CALL CENTRES (Italy) sector in 2013. The report (compiled in Italian language) is split into two sections...		May 2013£520€616$809
Call Centres (Spain) - Industry Report (PMW07633)
Plimsoll's CALL CENTRES (Spain) analysis is the most definitive and accurate study of the CALL CENTRES (Spain) sector in 2013. The report (compiled in Spanish language) is split into two sections...		May 2013£520€616$809
Call Centres (Global) - Industry Report (PMW07631)
Plimsoll's Call Centres (Global) analysis is the most definitive and accurate study of the Call Centres (Global) sector in 2013. The report is split into two sections and uses both a...		May 2013£950€1,125$1,479
Call Centres (Germany) - Industry Report (PMW07630)
Plimsoll's Call centres (Germany) analysis is the most definitive and accurate study of the Call centres (Germany) sector in 2013. The report (compiled in German language) is split into two sections...		May 2013£500€592$778
Call Centres - Industry Report UK (PMS01365)
Plimsoll Publishing's UK Call Centres Analysis provides a detailed overview of the UK Call Centres market and delivers a comprehensive individual analysis on the top 200 companies, including CAPITA BUSINESS...		May 2013£350€415$545
Telephone Answering Services - Industry Report UK (PMS02073)
Plimsoll Publishing's UK Telephone Answering Services Analysis provides a detailed overview of the UK Telephone Answering Services market and delivers a comprehensive individual analysis on the top 50 companies, including...		May 2013£350€415$545
2013 U.S. Telephone Answering Service Industry-Industry & Market Report (BAS00987)
The U.S. Telephone Answering Service Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2013 current and 2014 forecast...		Apr 2013£96€114$149
Telemarketing & Call Centers in the US (IBI02858)
IBISWorld Industry ReportClose call: Demand is set to improve for high-value operators, but offshoring will limit growth Telemarketing & Call Centers in the USOver the past five years, economic gloom and overseas...		Mar 2013£595€705$925
Global Office and Contact Center Headset Market (FRS02579)
Headsets Become a Critical UCC ToolThis study provides an in-depth analysis of the global office and contact center headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns,...		Feb 2013£3,855€4,566$6,000
Asia/Pacific (Excluding Japan) Contact Center Vendor Shares 2012: Steadfastly Revolutioning (IDC12429)
This IDC study highlights the competitive landscape for the Asia/Pacific (excluding Japan), or APEJ, contact center applications, as well as the new demands of modern contact centers."The contact center has...		Jan 2013£2,250€2,665$3,500
Contact Centres (KEY00218)
UK Market Report 2013The ongoing economic instability currently being experienced across the UK resulted in a small decline of 1.2% in the number of people employed in call centres and customer care in...		Jan 2013£575€681$895
Call Centres in the UK (IBI03189)
IBISWorld Industry ReportCall Centres in the UKIndustry participants operate as a telecommunications intermediary between consumers and individual clients. Call centre operations involve inbound and outbound telecommunication services that improve client relations. This...		Jan 2013£500€592$780
India Contact Center Applications Market, CY2011 (FRS03172)
This study segments the contact center applications market in India by eight different applications. These applications include automatic call distributors (ACD), computer telephony integration (CTI), interactive voice response (IVR),...		Dec 2012£3,855€4,566$6,000
AsiaPacific Contact Center Applications Market (FRS02194)
2011This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia...		Nov 2012£16,060€19,021$25,000
Overview on the Latin American Contact Center Applications Markets (FRS02148)
Different markets in the region present different set of opportunities for vendors. Increased activity has been seen along the whole region of a move toward self-service applications and using IVR...		Nov 2012£3,855€4,566$6,000
Analysis of the Global Customer Experience Monitoring Market (FRS03092)
Mobility and Customer Churn Drive Demand for SolutionsThe global customer experience (CE) monitoring solutions market offers significant opportunities for vendors as the demand for assessing quality of service from the end-user perception increases. The trend is toward...		Oct 2012£3,855€4,566$6,000
Call centres (DBK00320)
Competitors ItalyCOUNTRIES COVERED: ITALY This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, sector...		Oct 2012£2,425€2,874$3,775
Worldwide Contact Center Applications 2011 Vendor Shares (IDC09029)
Steadfastly EvolvingThis IDC study examines the contact center applications market for the period from 2009 to 2011. Revenue and market share of the leading vendors are provided for 2011."The contact center...		Sep 2012£1,925€2,280$3,000
Call Centres & Integrated Marketing in Australia (IBI03198)
IBISWorld Industry ReportThe IBISWorld Call Centres & Integrated Marketing in Australia industry report covers firms that answer telephone calls and relay messages to clients. They also provide telemarketing services on a contract...		Sep 2012£545€645$845
Analysis of the Asia-Pacific Hosted Contact Center Market (FRS02990)
Cost Savings and Other Business Benefits of Hosted Model Resonate with Organizations of All SizesThis Frost & Sullivan research service titled Analysis of Asia Pacific Hosted Contact Center Services Market provides market trends, drivers, restraints and sizing across six regions and countries such as...		Sep 2012£12,850€15,220$20,000
Customer Contact Experience Benchmarks-PC Manufacturers Industry (FRS02946)
Assessing the Customer Contact Experience in the United StatesThis research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone,...		Aug 2012£6,425€7,610$10,000
North American Hosted Contact Center Market (FRS01232)
Movement from Best-of-Breed to SuitesThis research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted...		Aug 2012£5,140€6,088$8,000
Asia-Pacific Contact Center Services Market - Opportunity Landscape for Channels (FRS02906)
IP Migration and Technological Expertise Requirements Bolster Market GrowthThis research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea, and ASEAN....		Jul 2012£16,060€19,021$25,000