Global Call Centre Market & Industry Analysis

Discover the market intelligence you need on Call Centers. Our catalogue of Reports includes data on Contact Center Optimization, Outsourcing and Voice Business Trends.

Change currency
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets (FRS04055)
Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry SaturationGrowth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring...
Feb 2014 £0
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America (FRS04052)
Improving Business Productivity Quickly and at a Lower CostExecutive Summary- The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital expenditures (CAPEX),...
Feb 2014 £3,105
Contact Center%s Customer Experience in Brazil  (FRS04033)
An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience ManagementExecutive Summary•The contact center's customer experience in Brazil currently has a lot to improve in terms...
Feb 2014 £0
Update on the Contact Center Outsourcing Services Market in Latin America (FRS04031)
Domestic Business Drives Growth in a Highly Concentrated MarketExecutive Summary•The Latin American contact center outsourcing services market attained revenue of $xx billion in 2013 as a result of a solid...
Feb 2014 £0
U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud (IDC16479)
This IDC study provides IDC's forecast for the hosted and on-demand contact center services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving...
Feb 2014£2,795€3,316$4,500
Big Data Applications in the Contact Center:  Opportunities and Challenges (FRS03945)
Untapped Sources of Data Promise Hyper Intelligence for Customer ServiceBig Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the...
Jan 2014 £0
2014 U.S. Telemarketing Services Industry-Capital & Expenses Report (BAS06751)
The 2014 U.S. Telemarketing Services Industry-Capital & Expenses Report, published annually by Barnes Reports, contains timely and accurage industry statistics, forecasts and demographics. The report features 2014 current and 2015...
Dec 2013£92€109$149
2014 Worldwide Telemarketing Services Industry-Industry & Market Report (BAS06602)
The 2014 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. NEW for 2014! 14 more countries included...
Dec 2013£185€219$299
Worldwide Contact Center Applications 2012 Vendor Shares (IDC14572)
This IDC study examines the contact center applications market for the period from 2010 to 2012. Revenue and market share of the leading vendors are provided for 2012."The underpinnings that...
Dec 2013£1,860€2,207$3,000
Telemarketing Uk - Industry Report (PMS09503)
Plimsoll's UK TELEMARKETING (UK) analysis is the most definitive and accurate study of the UK TELEMARKETING (UK) sector in 2013.The report is split into two sections and uses both a...
Dec 2013£378€448$609
Call Centres Nordic - Industry Report (PMS07676)
Plimsoll's CALL CENTRES (Nordic) analysis is the most definitive and accurate study of the CALL CENTRES (Nordic) sector in 2013.The report is split into two sections and uses both a...
Dec 2013£719€853$1,158
Call Centres Global - Industry Report (PMS08161)
Plimsoll's CALL CENTRES (Global) analysis is the most definitive and accurate study of the CALL CENTRES (Global) sector in 2013.The report is split into two sections and uses both a...
Dec 2013£1,035€1,228$1,667
Call Centres Uk - Industry Report (PMS08460)
Plimsoll's UK CALL CENTRES (UK) analysis is the most definitive and accurate study of the UK CALL CENTRES (UK) sector in 2013.The report is split into two sections and uses...
Dec 2013£378€448$609
Call Centre Systems Uk - Industry Report (PMS10291)
Plimsoll's UK CALL CENTRE SYSTEMS (UK) analysis is the most definitive and accurate study of the UK CALL CENTRE SYSTEMS (UK) sector in 2013.The report is split into two sections...
Dec 2013£378€448$609
Opportunities in a Mature Contact Center Market (FRS03771)
Growth in Hosted ACD, Chat, and Integration with UC SystemsFrost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4...
Dec 2013 £0
Essintial Enterprise Solutions - Strategic SWOT Analysis Review (GDA93562)
SummaryEssintial Enterprise Solutions (Essential) is a business process outsourcing (BPO) service provider. It offers comprehensive supply chain services incluidng inventory management, warehousing and distribution, warranty chain management, depot repair,...
Nov 2013£185€219$300
IBS AB - Strategic SWOT Analysis Review (GDA43083)
SummaryIBS AB (IBS or International Business Systems) offers a wide range of distribution resource management software that provides business applications for the wholesalers, manufacturers and marketers. This enables better profitability...
Oct 2013£185€219$300
Bytes Technology Group Limited - Strategic SWOT Analysis Review (GDA44404)
SummaryBytes Technology Group Limited (Bytes Technology) is an ICT providing company. The company provides services in IP and legacy voice unified and mobile communications, phone center, structured cabling, LAN-WAN data,...
Oct 2013£185€219$300
Telemarketing & Call Centers in the US - Industry Risk Rating Report (IBI07047)
IBISWORLD INDUSTRY RISK RATINGS REPORTThis is the replacement for IBISWorld's March 2013 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report.Industry Risk Ratings SynopsisThis Industry Risk...
Oct 2013£635€753$1,020
The Sophisticated Virtual Agent (FRS03633)
The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response...
Oct 2013 £0
Telemarketing & Call Centers in the US - Industry Market Research Report (IBI06282)
Telemarketing & Call Centers in the USOver the past five years, the economic recession and overseas outsourcing have hurt demand for US-based telemarketing companies, causing revenue to slow in line...
Oct 2013£635€753$1,020
2014 U.S. Telemarketing Services Industry-Industry & Market Report (BAS02270)
The 2014 U.S. Telemarketing Services Industry-Industry & Market report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2014 current and 2015...
Oct 2013£92€109$149
EMEA Hosted Contact Centre Market (FRS03647)
Robust Growth Despite Challenging Economic ConditionsThis market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) region. Hosted solutions...
Oct 2013 £0
Call centres in Italy - Overview (DBK00596)
This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers,...
Oct 2013£380€450$612
Call centres in Italy - Sector financials (DBK00636)
This report provides financial indicators on the Call centres Italian market: key characteristics and drivers of the demand and supply by segment, main reasons for the trends observed, financial indicators...
Oct 2013£380€450$612