Global Call Centre Market & Industry Analysis
Discover the market intelligence you need on Call Centers. Our catalogue of Reports includes data on Contact Center Optimization, Outsourcing and Voice Business Trends.
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| Call Centres - Industry Report UK (PMS01365) The Plimsoll Analysis provides you with the most up to date and comprehensive analysis of the top 244 companies operating the market. It is ideal for anyone wanting to. Benchmark their... | May 2012 | £350 |
| Telephone Answering Services - Industry Report UK (PMS02073) The Plimsoll Analysis provides you with the most up to date and comprehensive analysis of the top 63 companies operating the market. It is ideal for anyone wanting to. Benchmark their... | May 2012 | £350 |
| Buyer Conversations: Integrating Unified Communications and Analytics into the Contact Centres Can Double Conversion Rates and Improve Process Automation (IDC12544) This Buyer Case Study summarises how an online intermediary deployed an innovative contact centre solution for competitive advantage. This company is a Web-based company and uses multi-channels to communicate with... | Apr 2012 | £2,210 |
| 2012 U.S. Telephone Answering Service Industry-Industry & Market Report (BAS00987) The U.S Telephone Answering Service Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2012 current and 2013... | Apr 2012 | £93 |
| Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market (FRS02337) How has the industry evolved?This study examines the trends in the contact center outsourcing services markets in Mexico as well as Central America and the Caribbean. It forecasts market demand and provides an extensive... | Apr 2012 | £3,785 |
| UK Contact Centres: Market insight report (APX00005) In this report we review the UK contact centre industry. We quantify the market size and historical growth rates while reviewing key factors behind these figures and exploring drivers... | Mar 2012 | £950 |
| Call Centres in the UK (IBI03189) Call Centres in the UK Industry participants operate as a telecommunications intermediary between consumers and individual clients. Call centre operations involve inbound and outbound telecommunication services that improve client relations. This... | Feb 2012 | £485 |
| Telemarketing & Call Centers in the US (IBI02437) IBISWorld Industry ReportThis industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages to clients and (2) establishments primarily engaged in providing telemarketing services on a contract or fee... | Feb 2012 | £520 |
| North American Contact Center Outsourcing Markets (FRS01428) Onshore, Offshore, and Home-agent StrategiesMarket Overview Revenue Challenges and Future Growth Admittedly, 2010 was a difficult year for the customer care outsourcing industry. Frost & Sullivan has estimated that overall revenues for 2010 decreased by about... | Feb 2012 | £3,785 |
| Asia/Pacific (Excluding Japan) Contact Center Vendor Shares 2010 (IDC12429) Decisively CompetitiveThis IDC study highlights the competitive landscape for the Asia/Pacific (excluding Japan) or APEJ contact center applications as well as the new demands of modern contact centers."The contact center application... | Jan 2012 | £2,210 |
| Call Centres & Integrated Marketing in Australia (IBI03198) IBISWorld Industry ReportThe IBISWorld Call Centres & Integrated Marketing in Australia industry report covers firms that answer telephone calls and relay messages to clients. They also provide telemarketing services on a contract... | Jan 2012 | £570 |
| Analysis of the Contact Center Applications Market (FRS02660) How has the Latin American Contact Center Applications Industry Recently Evolved?This study covers the contact center applications market in the Latin America and Caribbean. It breaks the market into sub-regions and application segments including ICR, IVR, Outbound, and APO. It... | Jan 2012 | £3,785 |
| Top 738 Call Centres (Global) (PMW01660) This report is an in-depth financial evaluation of the GlobalCall Centres. Using the unique Plimsoll method of analysis, each of the top 738 companies included is individually assessed and ranked... | Jan 2012 | £950 |
| Top 1000 Call Centres (Global) (PMW01370) The Global Call Centres Industry Report Plimsoll Publishing Ltd. This report is an in-depth financial evaluation of the Global Call Centres Industry. Using the unique Plimsoll method of analysis, each of the... | Jan 2012 | £950 |
| Customer Contact Experience Benchmarks—Banking Industry (FRS02652) Assessing the Customer Contact Experience in the United StatesThis research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the banking industry across contact channels including: live agent phone, IVR,... | Dec 2011 | £6,310 |
| Worldwide Contact Center Applications 2010 Vendor Shares (IDC09029) This IDC study examines the contact center applications market for the period from 2008 to 2010. Revenue and market share of the leading vendors are provided for 2010."The contact center... | Nov 2011 | £1,895 |
| Analysis of the Global Contact Center and Office Headset Market (FRS02579) Unified Communications Redefines the Value of Headsets in the Enterprise SpaceMarket Overview Usage of Unified Communications Expected to Double Global CC&O Headset Unit Shipment in the Enterprise Space by 2017 Largest Growth Opportunity for Headsets Lies in the Booming Office Space Market With... | Nov 2011 | £3,785 |
| North American Hosted Contact Center Markets (FRS01232) This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted... | Oct 2011 | £3,785 |
| Contact Centre Systems Markets in EMEA (FRS02613) Slow Recovery but Growth Ahead for Contact Centre Systems Markets in EMEAMarket Overview Market Maturing at Different Rates in Different Countries, Propelled by a Range of Varying Drivers The recent economic downturn in EMEA exerted a significant restraining effect on the sales of... | Oct 2011 | £3,785 |
| Top 100 Contact Centres (Global) (PMW00533) The Global Contact Centre Industry Report Plimsoll Publishing Ltd. This report is an in-depth financial evaluation of the Global Contact Centre Industry. Using the unique Plimsoll method of analysis, each of the... | Aug 2011 | £820 |
| Top 1000 Contact Centres (Global) (PMW00949) The Global Contact Centre Industry Report Plimsoll Publishing Ltd. This report is an in-depth financial evaluation of the Global Contact Centre Industry. Using the unique Plimsoll method of analysis, each of the... | Aug 2011 | £950 |
| Centres D'appels (PLF00073) Analyse des performances des sociétés françaisesL'étude de portefeuille Plimsoll CENTRES D'APPELS - vous apporte une analyse détaillée et à jour des 232 sociétés opérant sur le marché. Cette étude est idéale pour toute personne qui... | Aug 2011 | £495 |
| Call Centres: Analysis of French Companies (PLF01212) Analysis of French CompaniesThe Plimsoll Analysis CALL CENTRES provides you with the most up to date and comprehensive analysis of the top 232 companies operating the market. It is ideal for anyone... | Aug 2011 | £495 |
| Agent Performance Optimization (APO) (GIA01718) This report analyzes the worldwide markets for Agent Performance Optimization (APO) in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and... | Aug 2011 | £3,030 |
| Life Insurer Uses Pegasystems for Call Center Transformation (IDC10559) This IDC Buyer Case Study looks at how a Massachusetts-based life insurer selected Pegasystems' SmartBPM to replace legacy infrastructure in its call center. The Buyer Case Study details the insurer's... | Jan 2011 | £630 |
