Latin American Contact Center Solutions Markets

Publication Date	September 2008
Publisher	Frost & Sullivan
Product Type	Report
Pages
ISBN Number	not applicable
Product Code	FRS00671

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Summary

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends are analyzed, as well as detailed profiles of competitors and their offerings. Current market status and forecasts for 2013 are provided by revenue and application, including ACD, CTI, IVR, Outbound Solutions, IP contact centers and advanced solutions.

Content

Market overview
- Introduction
  - Market definitions
- Market engineering dynamics
  - Market engineering measurements
  - Industry challenges
  - Market drivers and restraints
Market forecasts and trends
- Market forecasts
  - Current market status
  - Market forecasts overview
- Technology analysis
  - Acd
  - Cti
  - Ivr
  - Outbound solutions
  - Ipcc
  - Advanced solutions
- Market trends
  - Top trends in latin america
  - Penetration rates
  - Pricing trends and strategies
  - Distribution channels
  - Vertical market assessment
- Regional trends
  - Argentina
  - Brazil
  - Central america and caribbean
  - Chile
  - Colombia
  - Mexico
Competitive analysis
- Competitive environment
  - Market share analysis
  - Growth excellence matrix
- Company profiles
  - Alcatel-lucent
  - Aspect software
  - Autonomy etalk
  - Avaya
  - Cisco systems
  - Genesys telecommunications laboratories
  - Nice systems
  - Nortel networks
  - Siemens
  - Tecnovoz
  - Verint witness
- Product analysis
  - Vendor product offering