Mexico Executive Call Center Report 2007

Publication Date	February 2007
Publisher	Zagada Markets
Product Type	Report
Pages	27
ISBN Number	not applicable
Product Code	ZGD00014

Price

£2,665.00
approximately: $3,894 | €2,921

PDF

Order above formats by FAX

Summary

This executive report on the Argentine contact center BPO market is the first in Zagada's South American series covering Brazil, Mexico and Chile. This is the first city - evaluation report using Zagada's Cultural Domain Acuity Model (CDAM) for ranking the quality of customer care delivery. The series also compliment Zagada's Central America Call Center Report 2007. The Argentine executive report is a must read for senior corporate executives. It offers strategic guidelines, decision making cost estimates and economic handlers. Corporate buyers, vendors and investors are able to compare and evaluate Buenos Aires, Cordoba and Rosario for better site selection and investment.

Content

I. Introduction
II. Executive Summary
III. Economic Environment
IV. Market Dynamics
V. Analysis of Cities
VI. Strategic Challenges
VII. Conclusions
List of Figures
- Figure 1. Agent Share 2007
- Figure 2. Agent Share by City 2007
- Figure 3. Outsourcing Service Providers
- Figure 4. Cultural Domain Acuity Model
- Figure 5. Vendor Market Share ACDs
- Figure 6. Teledensity (% Share of Population)
List of Tables
- Table 1. Agent Seats Agents & Personnel Growth 2004- 2008
- Table 2. Mexico Performance Indicator 2002-2008
- Table 3. Mexico Leading Vendors Performance 2007
- Table 4. Mexico Cities Assessment Index
- Table 5. Mexico Cities Demographic Analysis
- Table 6. Mexico Cities Cost Comparisons
- Table 7. Mexico Personnel Expense Matrix 2007
- Table 8. Mexico Cities Bilingual Density (% Share of Population)
- Table 9. Mexico Costs & Well Being Matrix 2007
- Table 10.Nearshore & Offshore Comparative Evaluation Index