North American Hosted Contact Center Markets

Publication Date	August 2009
Publisher	Frost & Sullivan
Product Type	Report
Pages	73
ISBN Number	not applicable
Product Code	FRS01232

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Summary

This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Content

1. North American Hosted Contact Center Market
- Summary of Major Findings
  - Introduction
  - Product Definition
  - Market Segments
  - Vendors in the Market
  - Business Benefits
  - Market Engineering Measurements
  - Market Trends
  - Pricing Trends
  - Industry Challenges
  - Market Drivers
  - Market Restraints
- Market Breakouts
  - Definitions - Market Metrics
  - Market Breakout by Deployment Size
- Market Forecasts
  - Hosted Contact Center Seat and Revenue Forecasts
  - Small Deployment Seat and Revenue Forecasts
  - Midsize Deployment Seat and Revenue Forecasts
  - Large Deployment Seat and Revenue Forecasts
  - Forecast Summary
  - End User Research - Market Adoption
- Competitive Analysis
  - Market Share Analysis
  - Featured Market Insight - Hosted Outbound Customer Contact Applications
  - Vendor Profiles A-D
  - Vendor Profiles E-F
  - Vendor Profiles G-S
  - Vendor Profiles T-Z
- Strategic Analysis
  - Strategic Considerations