Outsourcing Call Centers to India and the Philippines

Publication Date	March 2005
Publisher	THT Research
Product Type	Report
Pages	33
ISBN Number	not applicable
Product Code	THT00513

Price

£480.00
approximately: $897 | €609

($897 | €609)

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Summary

This report provides an assessment of the Indian and Philippine call center markets, including an overview of the industry and trends, discussion of outsourcing or independent call-center options, government policies, technology providers, SWOT analysis of the Indian ITES sectors, and in-depth profiles of twenty-five Indian call centers with international experience, including call center rankings, international clients served, investors/funding, staffing areas, number of employees, etc. Updated for 2005. Includes a new appendix covering Philippine call centers, their activities, specializations, and customers.

Content

Introduction
The India Call Center Industry - All You Need to Know
Locations of Call Centers in India - Why Are These Cities Important?
Multi-Location Call Centers
Deciding to Use An Existing Call Center vs Setting up Your Own Call Center
- Factors to Consider
- Pros and Cons of Outsourcing to Third-Party Vendors
- Pros and Cons of Establishing a Captive Center
Call Center Costing
- Margins for International call centers
- Call Center Salaries
Call Center Technology Providers
- Software Vendors
- Hardware Vendors
- PLC Vendors
- Process Training/Certifying Vendors - Copc, Six Sigma
- Consultant
- Technical Training Related to Call Centers
Government Policies/Tax Issues
- Government Initiatives
- Government Guidelines for Setting up Call Centers
- New Telecom Policy Details of the Indian Government
- Please see the Telecom Policy document 1999pdf file for extensive details
- Documents Required for Submitting a Call Center Application
The Need for Venture Capitalists
SWOT Analysis on Indian Ites Sector
Strengths
Weaknesses
Opportunities
Threats
Call Center Growth
- TABLE 1: RANKINGS OF CALL CENTERS BASED ON REVENUES
- TABLE 2: NUMBER OF SEATS IN CALL CENTERS
- TABLE 3: CALL CENTERS COMPARED BY COUNTRY, USP, AND LIMITATION
- TABLE 4: INDIA CALL CENTER DIRECTORY
- TABLE 5: INDUSTRIES SERVED (BY COMPANY)
- TABLE 6: INVESTORS
- TABLE 7: STAFFING/CALL CENTER TYPE (BY COMANY)
- TABLE 8: CLIENTS AND NATIONS SERVED (BY COMPANY)
Appendix : Philippine Call Centers Serving The IT Industry
Philippine Call Centers - Contact Details
Philippine Call Centers - Specialization, Funding, Type of Call and Customers
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