Regional Variances in Vertical Outsourcing Investment (Market Focus)

Publication Date	March 2007
Publisher	Datamonitor
Product Type	Brief
Pages	13
ISBN Number	not applicable
Product Code	DAT04826

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£1,000.00
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Summary

Introduction

Regional outsourcing investment by vertical market is something that must be understood by any outsourcer. This brief will tease out the particularities associated with major regional markets by industry and will provide the insight necessary for outsourcers to understand how to develop the right vertical marketing mix as part of their global strategy.

Scope

Vertical contact center outsourcing trends in North America and target market opportunities
Vertical contact center outsourcing trends in EMEA and target market opportunities
Vertical contact center outsourcing trends in APAC and target market opportunities
Vertical contact center outsourcing trends in CALA and target market opportunities

Highlights

The total size of mature and emerging vertical contact center outsourcing markets in each major geographic region

A description of the vertical opportunities for outsourcing vendors in each region

The projected shifts in vertical contact center investment through 2012

Reasons to Purchase

Learn about the evolution of contact center outsourcing by vertical market through 2012
Understand where commercial opportunities for contact center outsourcing by industry lie in each region
Gain insight into the size of the vertical contact center outsourcing space as it stands in 2007 and its likely evolution

Content

- CATALYST
- SUMMARY
- METHODOLOGY
- ANALYSIS
- North American vertical investment will be consistent across the region
- Geographic split
- North American emerging markets - potential in health care and government
- North American mature markets - growth in US financial services
- North American mature markets - growth in US financial services
- EMEA's diverse nature means varied degrees of vertical investment
- Geographic split
- EMEA emerging markets - consistent levels of investment
- EMEA mature markets - opportunities in financial services and manufacturing
- APAC - domestic economic growth means diversified vertical investment
- Geographic split
- APAC emerging markets - growth across the region
- APAC mature markets - new growth in manufacturing and retail
- New realities mean new vertical offshore investment in CALA
- Geographic split
- CALA emerging markets - revenue potential in health care and travel & tourism
- CALA mature markets - possibilities in manufacturing, financial services and retail
Appendix
- Further reading
- Ask the analyst
List Of Tables
- Table 1: Emerging North American vertical investment in contact center outsourcing services, 2005 - 2012
- Table 2: Mature North American vertical investment in contact center outsourcing services, 2005 - 2012
- Table 3: Emerging EMEA vertical investment in contact center outsourcing services, 2005 - 2012
- Table 4: Mature EMEA vertical investment in contact center outsourcing services, 2005 - 2012
- Table 5: Emerging APAC vertical investment in contact center outsourcing services, 2005 - 2012
- Table 6: Mature APAC vertical investment in contact center outsourcing services, 2005 - 2012
- Table 7: Emerging CALA vertical investment in contact center outsourcing services, 2005 - 2012
- Table 8: Emerging CALA vertical investment in contact center outsourcing services, 2005 - 2012
List Of Figures
- Figure 1: Emerging North American vertical investment in contact center outsourcing services, 2005 - 2012
- Figure 2: Mature North American vertical investment in contact center outsourcing services, 2005 - 2012
- Figure 3: Emerging EMEA vertical investment in contact center outsourcing services, 2005 - 2012
- Figure 4: Mature EMEA vertical investment in contact center outsourcing services, 2005 - 2012
- Figure 5: Emerging APAC vertical investment in contact center outsourcing services, 2005 - 2012
- Figure 6: Mature APAC vertical investment in contact center outsourcing services, 2005 - 2012
- Figure 7: Emerging CALA vertical investment in contact center outsourcing services, 2005 - 2012
- Figure 8: Emerging CALA vertical investment in contact center outsourcing services, 2005 - 2012