Telephone Call Centers in the US

IBISWorld Industry Report

Publication Date	September 2007
Publisher	IBISWorld
Product Type	Report
Pages	39
ISBN Number	not applicable
Product Code	IBI01121

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£330.00
approximately: $650 | €421

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Summary

This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages to clients and (2) establishments primarily engaged in providing telemarketing services on a contract or fee basis for others, such as promoting clients' products or services by telephone; taking orders for clients by telephone; and soliciting contributions or providing information for clients by telephone. Telemarketing establishments never own the product or provide the service that they are representing and generally can originate and/or receive calls for others. This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

Content

Industry Definition
- Activities (Products and Services)
- Similar Industries
- Other Related Industries
Key Statistics
- Current Prices
- Constant Prices
- Real Growth
- Ratio Table
Segmentation
- Products and Service Segmentation
- Major Market Segments
- Industry Concentration
- Geographic Spread
Market Characteristics
- Market Size
- Linkages
- Demand Determinants
- Domestic and International Markets
- Basis of Competition
- Life Cycle
Industry Conditions
- Barriers to Entry
- Taxation
- Industry Assistance
- Regulation and Deregulation
- Cost Structure
- Capital and Labor Intensity
- Technology and Systems
- Industry Volatility
- Globalization
Key Factors
- Key Sensitivities
- Key Success Factors
Key Competitors
- Major Players
- Player Performance
- Other Players
Industry Performance
- Current Performance
- Historical Performance
Outlook