Trends in Vertical Contact Center Outsourcing Investment to 2012 (Databook)

Publication Date	March 2007
Publisher	Datamonitor
Product Type	Reference Manual
Pages	34
ISBN Number	not applicable
Product Code	DAT04672

Price

£695.00
approximately: $1,365 | €883

PDF

PRINT £745 ($1,464 | €947)

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Summary

Introduction

This databook takes relevant quantitative information from each of this theme's market briefs as well as the interactive model. It outlines current and projected market sizes for vertical contact center investment.

Scope

Quantitative vertical investment analysis for North American contact center outsourcing
Quantitative vertical investment analysis for EMEA contact center outsourcing
Quantitative vertical investment analysis for APAC contact center outsourcing
Quantitative vertical investment analysis for CALA contact center outsourcing

Highlights

An overview of contact center outsourcing across major regions

A drill-down into the contact center outsourcing trends in sub-regions of North America, CALA, EEA and APAC

Reasons to Purchase

Learn about the shift in vertical outsourcing trends across the globe through 2012
Understand the sub-regional components of vertical contact center outsourcing investment
Determine the most optimal geographic locations for the provision of contact center outsourcing services

Content

Overview
Catalyst
Summary
Methodology
- Trends In Vertical Contact Center Outssourcing Investment To 2012 (Databook)
Introduction
- Vertical contact center outsourcing trends in Canada, 2006 - 2012
- Vertical contact center outsourcing trends in the USA, 2006 - 2012
- Vertical contact center outsourcing trends in Western Europe, 2006 - 2012
- Vertical contact center outsourcing trends in Central & Eastern Europe, 2006 - 2012
- Vertical contact center outsourcing trends in North Africa, 2006 - 2012
- Vertical contact center outsourcing trends in Sub-Saharan Africa, 2006 - 2012
- Vertical contact center outsourcing trends in India, 2006 - 2012
- Vertical contact center outsourcing trends in the Philippines, 2006 - 2012
- Vertical contact center outsourcing trends in China, 2006 - 2012
- Vertical contact center outsourcing trends in Malaysia, 2006 - 2012
- Vertical contact center outsourcing trends in Australia / New Zealand, 2006 - 2012
- Vertical contact center outsourcing trends in Mexico, 2006 - 2012
- Vertical contact center outsourcing trends in South America, 2006 - 2012
- Vertical contact center outsourcing trends in Central America, 2006 - 2012
Appendix
- Further reading
- Ask the analyst
- Datamonitor consulting
- Table 1: Vertical contact center outsourcing trends in Canada, 2006 - 2012
- Table 2: Vertical contact center outsourcing trends in the USA, 2006 - 2012
- Table 3: Vertical contact center outsourcing trends in Western Europe, 2006 - 2012
- Table 4: Vertical contact center outsourcing trends in Central & Eastern Europe, 2006 - 2012
- Table 5: Vertical contact center outsourcing trends in North Africa, 2006 - 2012
- Table 6: Vertical contact center outsourcing trends in Sub-Saharan Africa, 2006 - 2012
- Table 7: Vertical contact center outsourcing trends in India, 2006 - 2012
- Table 8: Vertical contact center outsourcing trends in the Philippines, 2006 - 2012
- Table 9: Vertical contact center outsourcing trends in China, 2006 - 2012
- Table 10: Vertical contact center outsourcing trends in Malaysia, 2006 - 2012
- Table 11: Vertical contact center outsourcing trends in Australia / New Zealand, 2006 - 2012
- Table 12: Vertical contact center outsourcing trends in Mexico, 2006 - 2012
- Table 13: Vertical contact center outsourcing trends in South America, 2006 - 2012
- Table 14: Vertical contact center outsourcing trends in Central America, 2006 - 2012
- Figure 1: Vertical contact center outsourcing trends in Canada, 2006 - 2012
- Figure 2: Vertical contact center outsourcing trends in the USA, 2006 - 2012
- Figure 3: Vertical contact center outsourcing trends in Western Europe, 2006 - 2012
- Figure 4: Vertical contact center outsourcing trends in Central & Eastern Europe, 2006 - 2012
- Figure 5: Vertical contact center outsourcing trends in North Africa, 2006 - 2012
- Figure 6: Vertical contact center outsourcing trends in Sub-Saharan Africa, 2006 - 2012
- Figure 7: Vertical contact center outsourcing trends in India, 2006 - 2012
- Figure 8: Vertical contact center outsourcing trends in the Philippines, 2006 - 2012
- Figure 9: Vertical contact center outsourcing trends in China, 2006 - 2012
- Figure 10: Vertical contact center outsourcing trends in Malaysia, 2006 - 2012
- Figure 11: Vertical contact center outsourcing trends in Australia / New Zealand, 2006 - 2012
- Figure 12: Vertical contact center outsourcing trends in Mexico, 2006 - 2012
- Figure 13: Vertical contact center outsourcing trends in South America, 2006 - 2012
- Figure 14: Vertical contact center outsourcing trends in Central America, 2006 - 2012