Understanding Opportunities in APAC (Market Focus)

Publication Date	December 2007
Publisher	Datamonitor
Product Type	Report
Pages	9
ISBN Number	not applicable
Product Code	DAT04309

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Summary

Introduction

Global spending on speech solutions is growing at a brisk rate. However, the adoption of speech solutions differs vastly among the North American, EMEA, APAC and CALA regions and countries. Therefore, vendors need to understand regional and country-specific trends, drivers and opportunities to help them expand into established and developing markets.

Scope

Spending on speech recognition solutions and services in APAC.
Identification and analysis of emerging, maturing and established contact center and IVR markets.

Highlights

Businesses across the globe are redirecting their purchases of enterprise and service provider products from the most powerful hardware to the most productive software. In the world of IVR, the emergence of Voice-XML has become the catalyst for this change in IT investment philosophy.

Investments in customer relationship management (CRM) technologies in the emerging APAC markets are on the rise as competition increases on multiple levels and businesses establish strategies to retain customers and build value in their services and offerings to maintain growth.

Reasons to Purchase

Learn how to distinguish between established, emerging and maturing markets in APAC.
Analyze the maturity levels of domestic contact center and IVR markets in APAC.

Content

Catalyst
Summary
Methodology
- AnaLYSIS
- Growing enterprise demand for automation in the maturing and established APAC markets
- Mapping maturity levels of domestic contact center and IVR markets in APAC
- Spending on speech recognition solutions and services in APAC
- Increasing CRM technology and service provider investments in emerging APAC markets
- Shifting philosophies around technology purchases
Appendix
- Definitions
- Contact centers
- Dual tone multi-frequency (DTMF)
- Interactive voice response (IVR)
- natural language understanding (NLU)
- Open-standards
- Traditional IVR
Further reading
- Ask the analyst
List of Tables
- Table 1: Spending on speech recognition solutions and services in APAC, 2005-2010
- Table 2: IVR port shipments in APAC, 2005-2010
List of Figures
- Figure 1: Mapping maturity levels of domestic contact center and IVR markets by country and location
- Figure 2: Spending on speech recognition solutions and services in APAC, 2005-2010
- Figure 3: IVR port shipments in APAC, 2005-2010