Voice Business Trends in CALA (Databook)

Publication Date	January 2007
Publisher	Datamonitor
Product Type	Report
Pages	14
ISBN Number	not applicable
Product Code	DAT03462

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£685.00
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Summary

Introduction

Global spending on speech solutions is growing at a brisk rate. However, the adoption of speech solutions differs vastly among the North American, EMEA, APAC and CALA regions and countries. Therefore, vendors need to understand regional and country-specific trends, drivers and opportunities to help them expand into established and developing markets.

Scope

This databook is a detailed information resource covering current and forecast information on the Caribbean and Latin American market for IVR.
It isolates the revenue impact of shifts from DTMF towards speech.

Highlights

CALA revenues for IVR hosting, services, platforms, applications and enabling software, broken down by DTMF and speech, are provided.

Reasons to Purchase

Understand CALA spending trends by DTMF and speech through 2010;
Analyze the impact of speech on five different key components of IVR revenue.

Content

Overview
Catalyst
Summary
Methodology
Voice Business Trends In Cala
- Introduction
- Total CALA revenue by DTMF and speech, 2005-2010
- CALA platform revenue by DTMF and speech, 2005-2010
- CALA enabling software revenue by DTMF and speech, 2005-2010
- CALA applications revenue by DTMF and speech, 2005-2010
- CALA services revenue by DTMF and speech, 2005-2010
- CALA hosting revenue by DTMF and speech, 2005-2010
Appendix
- Definitions
- Platform
- DTMF (dual tone multi-frequency)
- Speech
- Maintenance
- Enabling software
- ASR (automatic speech recognition)
- Engine licenses
- NLU (Natural Language Processing)
- Speech tools
- TTS (text-to-speech)
- Voice authentication
- Applications
- DTMF (dual tone multi-frequency)
- Speech
- Services
- Roadmap/strategic blueprint
- Requirements/discovery
- Project management
- Systems integration and implementation
- Modifications one year out
- DTMF (dual tone multi-frequency)
- Speech
- Hosting
- DTMF (dual tone multi-frequency)
- Speech
Further Reading
- Ask the analyst
- Datamonitor consulting
List Of Tables
- Table 1: Total CALA revenue by DTMF and speech, 2005-2010
- Table 2: CALA platform revenue by DTMF and speech, 2005-2010
- Table 3: CALA enabling software revenue, 2005-2010
- Table 4: CALA applications revenue by DTMF and speech, 2005-2010
- Table 5: CALA services revenue by DTMF and speech, 2005-2010
- Table 6: CALA hosting revenue by DTMF and speech, 2005-2010
List Of Figures
- Figure 1: Total CALA revenue by DTMF and speech, 2005-2010
- Figure 2: CALA platform revenue by DTMF and speech, 2005-2010
- Figure 3: CALA enabling software revenue, 2005-2010
- Figure 4: CALA applications revenue by DTMF and speech, 2005-2010
- Figure 5: CALA services revenue by DTMF and speech, 2005-2010
- Figure 6: CALA hosting revenue by DTMF and speech, 2005-2010