Top IT projects for the transforming service provider

Publication Date	July 2009
Publisher	Ovum
Product Type	Report
Pages	15
ISBN Number	not applicable
Product Code	OVM00807

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Summary

This report reviews the critical projects that telecoms service providers (SPs) need to undertake to transform their IT systems. The report identifies a best practice approach that helps the SP deliver key transformation objectives.

Content

EXECUTIVE SUMMARY
- In a nutshell
- Key messages
- The transformation imperative
- The transforming service provider
- People, processes and systems
- Identify destination
- Identify metrics
- Build it once for the lowest unit cost
- Consolidate and reuse
- Agile methods improve time to market
- Standardised business processes
- The top IT projects
- Address customer facing systems first
- Start with the operational items
- Billing
- Provisioning
- Service assurance
- Information management
- Data management
- Inventory management
- Business intelligence
- New business models and opportunities for growth
- Innovation
- SDKs
- Customer self-service
- Cost management
- Improving efficiencies
- Impact of market on priorities
- Mature versus emerging markets
List of Tables
- Table 1: Industry players contributing to this research
List of Figures
- Figure 1: The enhanced Telecoms Operations Map (eTOM)
- Figure 2: IT projects for the transforming service provider