The Avaya Voice/Data Convergence Radars

Introduction

This brief analyses the strengths and weaknesses of Avaya's voice/data convergence offering. Avaya has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

• Technology: an assessment of Avaya's technology based on specific attributes and the availability of certain features.
• User sentiment: tracks end-users' impression of Avaya's products based on a survey of over 150 voice/data convergence users.
• Market impact: measures Avaya's market impact based on its revenues and financial performance.

Highlights

Avaya offers a suite of intelligent communications applications for voice and has gained a strong position in the voice/data convergence market. It has scored highly in each of the three radars and has therefore been rated 'shortlist'. Its key strengths can be seen in the technology assessment.

Reasons to Purchase

• Gain detailed knowledge of Avaya's strengths with regards to technology, user sentiment and market impact.
• Voice/data convergence vendors can benchmark their own performance against Avaya in various key criteria.
• Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.