Current and Future Vertical Adoption of Unified Communications, The

This IDC Insight focuses on the existing and expected UC opportunities by vertical markets. It also provides examples of businesses within the verticals that will lead the way to UC adoption. As overall total cost of ownership (TCO) and return on investment (ROI) culminate to favourable prospects for majority of businesses, the undeniable conclusion in most instances is a case of when, not if, UC should be adopted. This insight also highlights specific UC applications that may have experienced considerable attention in specific industries.