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Decision Matrix
Selecting a Voice/Data Convergence Vendor (Competitor Focus)

  • Publication Date:December 2007
  • Publisher:Datamonitor
  • Product Type: Report
  • Pages:38

Decision Matrix Selecting a Voice/Data Convergence Vendor (Competitor Focus)


Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.


  • Provides an overview of the most important trends affecting the voice/data convergence market and influencing its competitive dynamics.
  • Delivers a comprehensive comparison of voice/data convergence vendors in terms of their technology offerings, user sentiment and market impact.
  • Presents a detailed view of each vendor's voice/data convergence capabilities, as well as providing advice on the suitability of these offerings.
  • Includes an assessment of: Alcatel-Lucent, Avaya, Cisco, Ericsson, Interactive Intelligence, NEC, Nortel, ShoreTel, Siemens Enterprise, Teleware.


Demand is increasing for a better range of features for the unified communications aspect of voice/data convergence due to changing workforce patterns and staff becoming more mobile. At the same time IP telephony solutions continue to mature and vendors are now offering a variety of IP PBX based solutions.

Adoption of voice/data convergence is increasing, albeit gradually, and traditional telephony and TDM PBXs are slowly being phased out. Datamonitor's Technology Trends survey shows that 60% of the 1,000 enterprises interviewed in 2007 have deployed some form of IP telephony, with 40% having an IP PBX in place.

Although there has been much consolidation in the voice/data convergence market, there is still room for innovation and non-traditional communications vendors to play a part in any developments. Both IBM and Microsoft have entered the market and are likely to pose a threat to the other vendors with their unified communications solutions.

Reasons to Purchase

  • Gain detailed knowledge of the leading voice/data convergence vendors' strengths with regards to their technology, user sentiment and market impact.
  • Voice/data convergence vendors can benchmark their own performance in various key criteria against their competitors.
  • Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.
  • Datamonitor View
  • Catalyst
  • Summary
  • Analysis
    • Market Trends
    • Adoption Is Increasing Steadily And Enterprises Are Migrating In Stages
    • Mergers And Acquisitions Are Rife
    • The Focus Has Shifted From Hardware To Software And Services
    • Microsoft And Ibm Have Burst Into The Unified Communications Market
    • Ibm
    • Microsoft
    • The Voice/Data Convergence Competitors
    • Voice/Data Convergence Decision Matrix
    • Market Leaders: Avaya, Cisco, Nortel, Siemens (Sec)
    • The Challengers: Alcatel-Lucent, Shoretel And Ericsson
  • Market Leaders
    • Market Leaders: Technology
    • Market Leaders: User Sentiment
    • Market Leaders: Impact
  • Vendor Analysis
    • Alcatel-Lucent: Voice/Data Convergence Radars
    • Recommendation: Consider
    • Avaya: Voice/Data Convergence Radars
    • Recommendation: Shortlist
    • Cisco: Voice/Data Convergence Radars
    • Recommendation: Shortlist
    • Ericsson: Voice/Data Convergence Radars
    • Recommendation: Consider
    • Interactive Intelligence: Voice/Data Convergence Radars
    • Recommendation: Explore
    • Nec: Voice/Data Convergence Radars
    • Recommendation: Explore
    • Nortel: Voice/Data Convergence Radars
    • Recommendation: Shortlist
    • Shoretel: Voice/Data Convergence Radars
    • Recommendation: Consider
    • Siemens Enterprise Communications: Voice/Data Convergence Radars
    • Recommendation: Shortlist
    • Teleware: Voice/Data Convergence Radars
    • Recommendation: Explore
  • Summary
    • Consolidation Has Led To The Four Largest Vendors Taking The Leading Positions
  • Appendix
    • Summary Scores
    • Definitions
    • Datamonitor Ratings
    • Extended Methodology
    • Technology Assessment
    • End-User Sentiment
    • Market Impact
    • Methodology
    • Further Reading
    • Ask The Analyst
    • Datamonitor Consulting
    • Disclaimer
  • List of Tables
    • Table 1: Voice/Data Convergence Decision Matrix*
    • Table 2: Voice/Data Convergence Decision Matrix - Vendor Scores Summary
  • List of Figures
    • Figure 1: Voice/Data Convergence Decision Matrix
    • Figure 2: Market Leaders: Technology
    • Figure 3: Market Leaders: End-User Sentiment
    • Figure 4: Market Leaders: Market Impact
    • Figure 5: The Alcatel-Lucent Voice/Data Convergence Radars
    • Figure 6: The Avaya Voice/Data Convergence Radars
    • Figure 7: The Cisco Voice/Data Convergence Radars
    • Figure 8: The Ericsson Voice/Data Convergence Radars
    • Figure 1: The Interactive Intelligence Voice/Data Convergence Radars
    • Figure 10: The Nec Voice/Data Convergence Radars
    • Figure 11: The Nortel Voice/Data Convergence Radars
    • Figure 12: The Shoretel Voice/Data Convergence Radars
    • Figure 13: The Siemens Voice/Data Convergence Radars
    • Figure 14: The Teleware Voice/Data Convergence Radars
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