Decision Matrix

Selecting a Voice/Data Convergence Vendor (Competitor Focus)

Publication Date	December 2007
Publisher	Datamonitor
Product Type	Report
Pages	38
ISBN Number	not applicable
Product Code	DAT06329

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Summary

Introduction

Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.

Scope

Provides an overview of the most important trends affecting the voice/data convergence market and influencing its competitive dynamics.
Delivers a comprehensive comparison of voice/data convergence vendors in terms of their technology offerings, user sentiment and market impact.
Presents a detailed view of each vendor's voice/data convergence capabilities, as well as providing advice on the suitability of these offerings.
Includes an assessment of: Alcatel-Lucent, Avaya, Cisco, Ericsson, Interactive Intelligence, NEC, Nortel, ShoreTel, Siemens Enterprise, Teleware.

Highlights

Demand is increasing for a better range of features for the unified communications aspect of voice/data convergence due to changing workforce patterns and staff becoming more mobile. At the same time IP telephony solutions continue to mature and vendors are now offering a variety of IP PBX based solutions.

Adoption of voice/data convergence is increasing, albeit gradually, and traditional telephony and TDM PBXs are slowly being phased out. Datamonitor's Technology Trends survey shows that 60% of the 1,000 enterprises interviewed in 2007 have deployed some form of IP telephony, with 40% having an IP PBX in place.

Although there has been much consolidation in the voice/data convergence market, there is still room for innovation and non-traditional communications vendors to play a part in any developments. Both IBM and Microsoft have entered the market and are likely to pose a threat to the other vendors with their unified communications solutions.

Reasons to Purchase

Gain detailed knowledge of the leading voice/data convergence vendors' strengths with regards to their technology, user sentiment and market impact.
Voice/data convergence vendors can benchmark their own performance in various key criteria against their competitors.
Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.

Content

Datamonitor View
Catalyst
Summary
Analysis
- Market Trends
- Adoption Is Increasing Steadily And Enterprises Are Migrating In Stages
- Mergers And Acquisitions Are Rife
- The Focus Has Shifted From Hardware To Software And Services
- Microsoft And Ibm Have Burst Into The Unified Communications Market
- Ibm
- Microsoft
- The Voice/Data Convergence Competitors
- Voice/Data Convergence Decision Matrix
- Market Leaders: Avaya, Cisco, Nortel, Siemens (Sec)
- The Challengers: Alcatel-Lucent, Shoretel And Ericsson
Market Leaders
- Market Leaders: Technology
- Market Leaders: User Sentiment
- Market Leaders: Impact
Vendor Analysis
- Alcatel-Lucent: Voice/Data Convergence Radars
- Recommendation: Consider
- Avaya: Voice/Data Convergence Radars
- Recommendation: Shortlist
- Cisco: Voice/Data Convergence Radars
- Recommendation: Shortlist
- Ericsson: Voice/Data Convergence Radars
- Recommendation: Consider
- Interactive Intelligence: Voice/Data Convergence Radars
- Recommendation: Explore
- Nec: Voice/Data Convergence Radars
- Recommendation: Explore
- Nortel: Voice/Data Convergence Radars
- Recommendation: Shortlist
- Shoretel: Voice/Data Convergence Radars
- Recommendation: Consider
- Siemens Enterprise Communications: Voice/Data Convergence Radars
- Recommendation: Shortlist
- Teleware: Voice/Data Convergence Radars
- Recommendation: Explore
Summary
- Consolidation Has Led To The Four Largest Vendors Taking The Leading Positions
Appendix
- Summary Scores
- Definitions
- Datamonitor Ratings
- Extended Methodology
- Technology Assessment
- End-User Sentiment
- Market Impact
- Methodology
- Further Reading
- Ask The Analyst
- Datamonitor Consulting
- Disclaimer
List of Tables
- Table 1: Voice/Data Convergence Decision Matrix*
- Table 2: Voice/Data Convergence Decision Matrix - Vendor Scores Summary
List of Figures
- Figure 1: Voice/Data Convergence Decision Matrix
- Figure 2: Market Leaders: Technology
- Figure 3: Market Leaders: End-User Sentiment
- Figure 4: Market Leaders: Market Impact
- Figure 5: The Alcatel-Lucent Voice/Data Convergence Radars
- Figure 6: The Avaya Voice/Data Convergence Radars
- Figure 7: The Cisco Voice/Data Convergence Radars
- Figure 8: The Ericsson Voice/Data Convergence Radars
- Figure 1: The Interactive Intelligence Voice/Data Convergence Radars
- Figure 10: The Nec Voice/Data Convergence Radars
- Figure 11: The Nortel Voice/Data Convergence Radars
- Figure 12: The Shoretel Voice/Data Convergence Radars
- Figure 13: The Siemens Voice/Data Convergence Radars
- Figure 14: The Teleware Voice/Data Convergence Radars