Decision Matrix

Introduction

Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.

Scope

• Provides an overview of the most important trends affecting the voice/data convergence market and influencing its competitive dynamics.
• Delivers a comprehensive comparison of voice/data convergence vendors in terms of their technology offerings, user sentiment and market impact.
• Presents a detailed view of each vendor's voice/data convergence capabilities, as well as providing advice on the suitability of these offerings.
• Includes an assessment of: Alcatel-Lucent, Avaya, Cisco, Ericsson, Interactive Intelligence, NEC, Nortel, ShoreTel, Siemens Enterprise, Teleware.

Highlights

Demand is increasing for a better range of features for the unified communications aspect of voice/data convergence due to changing workforce patterns and staff becoming more mobile. At the same time IP telephony solutions continue to mature and vendors are now offering a variety of IP PBX based solutions.

Adoption of voice/data convergence is increasing, albeit gradually, and traditional telephony and TDM PBXs are slowly being phased out. Datamonitor's Technology Trends survey shows that 60% of the 1,000 enterprises interviewed in 2007 have deployed some form of IP telephony, with 40% having an IP PBX in place.

Although there has been much consolidation in the voice/data convergence market, there is still room for innovation and non-traditional communications vendors to play a part in any developments. Both IBM and Microsoft have entered the market and are likely to pose a threat to the other vendors with their unified communications solutions.

Reasons to Purchase

• Gain detailed knowledge of the leading voice/data convergence vendors' strengths with regards to their technology, user sentiment and market impact.
• Voice/data convergence vendors can benchmark their own performance in various key criteria against their competitors.
• Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.

• Datamonitor View
• Catalyst
• Summary
• Analysis
  • Market Trends
  • Adoption Is Increasing Steadily And Enterprises Are Migrating In Stages
  • Mergers And Acquisitions Are Rife
  • The Focus Has Shifted From Hardware To Software And Services
  • Microsoft And Ibm Have Burst Into The Unified Communications Market
  • Ibm
  • Microsoft
  • The Voice/Data Convergence Competitors
  • Voice/Data Convergence Decision Matrix
  • Market Leaders: Avaya, Cisco, Nortel, Siemens (Sec)
  • The Challengers: Alcatel-Lucent, Shoretel And Ericsson
• Market Leaders
  • Market Leaders: Technology
  • Market Leaders: User Sentiment
  • Market Leaders: Impact
• Vendor Analysis
  • Alcatel-Lucent: Voice/Data Convergence Radars
  • Recommendation: Consider
  • Avaya: Voice/Data Convergence Radars
  • Recommendation: Shortlist
  • Cisco: Voice/Data Convergence Radars
  • Recommendation: Shortlist
  • Ericsson: Voice/Data Convergence Radars
  • Recommendation: Consider
  • Interactive Intelligence: Voice/Data Convergence Radars
  • Recommendation: Explore
  • Nec: Voice/Data Convergence Radars
  • Recommendation: Explore
  • Nortel: Voice/Data Convergence Radars
  • Recommendation: Shortlist
  • Shoretel: Voice/Data Convergence Radars
  • Recommendation: Consider
  • Siemens Enterprise Communications: Voice/Data Convergence Radars
  • Recommendation: Shortlist
  • Teleware: Voice/Data Convergence Radars
  • Recommendation: Explore
• Summary
  • Consolidation Has Led To The Four Largest Vendors Taking The Leading Positions
• Appendix
  • Summary Scores
  • Definitions
  • Datamonitor Ratings
  • Extended Methodology
  • Technology Assessment
  • End-User Sentiment
  • Market Impact
  • Methodology
  • Further Reading
  • Ask The Analyst
  • Datamonitor Consulting
  • Disclaimer
• List of Tables
  • Table 1: Voice/Data Convergence Decision Matrix*
  • Table 2: Voice/Data Convergence Decision Matrix - Vendor Scores Summary
• List of Figures
  • Figure 1: Voice/Data Convergence Decision Matrix
  • Figure 2: Market Leaders: Technology
  • Figure 3: Market Leaders: End-User Sentiment
  • Figure 4: Market Leaders: Market Impact
  • Figure 5: The Alcatel-Lucent Voice/Data Convergence Radars
  • Figure 6: The Avaya Voice/Data Convergence Radars
  • Figure 7: The Cisco Voice/Data Convergence Radars
  • Figure 8: The Ericsson Voice/Data Convergence Radars
  • Figure 1: The Interactive Intelligence Voice/Data Convergence Radars
  • Figure 10: The Nec Voice/Data Convergence Radars
  • Figure 11: The Nortel Voice/Data Convergence Radars
  • Figure 12: The Shoretel Voice/Data Convergence Radars
  • Figure 13: The Siemens Voice/Data Convergence Radars
  • Figure 14: The Teleware Voice/Data Convergence Radars