The Ericsson Voice/Data Convergence Radars

Introduction

This brief analyses the strengths and weaknesses of Ericsson's voice/data convergence offering. Ericsson has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

• Technology: an assessment of Ericsson's technology based on specific attributes and the availability of certain features.
• User sentiment: tracks end-users' impression of Ericsson's products based on a survey of over 150 voice/data convergence users.
• Market impact: measures Ericsson's market impact based on its revenues and financial performance.

Highlights

Ericsson offers a number of IP PBX based platforms targeted at different sized enterprises and its convergence strategy has a distinctive mobility focus. It has achieved a strong overall technology assessment but has not scored as highly as some of its competitors in the customer sentiment and market impact radars.

Reasons to Purchase

• Gain detailed knowledge of Ericsson's strengths with regards to technology, user sentiment and market impact.
• Voice/data convergence vendors can benchmark their own performance against Ericsson in various key criteria.
• Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.