The Interactive Intelligence Voice/Data Convergence Radars

Introduction

This brief analyses the strengths and weaknesses of Interactive Intelligence's voice/data convergence offering. Interactive Intelligence has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

• Technology: an assessment of Interactive Intelligence's technology based on specific attributes and the availability of certain features.
• User sentiment: tracks end-users' impression of Interactive Intelligence's products based on a survey of over 150 voice/data convergence users.
• Market impact: measures Interactive Intelligence's market impact based on its revenues and financial performance.

Highlights

Interactive Intelligence is a strong contender in the IP telephony and contact center markets and has been rated highly by its customers. However, its size and global positioning mean that it is not able to compete with other enterprise communications vendors from a market share or revenue perspective.

Reasons to Purchase

• Gain detailed knowledge of Interactive Intelligence's strengths with regards to technology, user sentiment and market impact.
• Voice/data convergence vendors can benchmark their own performance against Interactive Intelligence in various key criteria.
• Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.