Japan Managed Services User Survey, 2006

Content

• In This Study
  • Methodology
  • Executive Summary
    • Phase 1
    • Phase 2
• Situation Overview
  • Phase 1: Usage of Communication/Managed Services and Provider Evaluations
    • Distribution of Respondent Companies by Attribute: Provider Evaluations
      • Company Size (Number of Employees)
      • Figure: Distribution of Respondent Companies by Company Size
      • Company Size Based on Turnover
      • Figure: Distribution of Respondent Companies by Annual Turnover
      • Industry
      • Figure: Distribution of Respondent Companies by Industry
      • Region
      • Figure: Distribution of Respondent Companies by Region
      • Department
      • Figure: Distribution of Respondents by Department
      • Appointment
      • Figure: Distribution of Respondents by Position
    • Usage of Communication Services and Provider Evaluations
      • Currently Used Communication Services
      • Figure: Currently Used Communication Services
      • Communications SPs
      • Figure: Communication SPs
      • Vendors
      • Figure: Vendors
      • Main Reasons for Implementing Communication Services
      • Figure: Reasons for Implementing Communication Services
      • Figure: Reasons for Implementing Communication Services
      • Levels of Expectation from/Satisfaction with Major Communications SPs
      • Figure: Major Communication Services and Expectation Levels: Leased Lines
      • Figure: Major Communication services and Satisfaction Levels: Leased Lines
      • Figure: Major Communication services and Expectation Levels: IP VPN
      • Figure: Major Communication Services and Satisfaction Levels: IP VPN
      • Figure: Major Communication Services and Expectation Levels: Internet VPN
      • Figure: Major Communication Services and Satisfaction Levels: Internet VPN
      • Figure: Major Communication Services and Expectation Levels: Wide Area Ethernet
      • Figure: Major Communication Services and Satisfaction Levels: Wide Area Ethernet
    • Usage of Managed Services and Provider Evaluations
      • Currently Used Managed Services
      • Figure: Currently Used Managed Services
      • Evaluations of Managed SPs
      • Figure: Managed SPs: Datacenter (Collocation)
      • Figure: Managed SPs: Datacenter (Shared Hosting)
      • Figure: Managed SPs: Datacenter (Dedicated Hosting)
      • Figure: Managed SPs: Datacenter (Value-Added IT Services)
      • Figure: Managed SPs: Security Consulting
      • Figure: Managed SPs: Data Protection
      • Figure: Managed SPs: Security Services (Authentication)
      • Figure: Managed SPs: Security Services (Antivirus/Audit)
      • Figure: Managed SPs: Spam/Nuisance Mail
      • Figure: Managed SPs: Network Design/Construction Consulting
      • Figure: Managed SPs: LAN Construction
      • Figure: Managed SPs: System Design/Construction Consulting
      • Figure: Managed SPs: Network Equipment Purchases/Leases
      • Reasons for Implementing Managed Services
      • Figure: Reasons for Implementing Managed Services
      • Figure: Reasons for Implementing Managed Services
      • Figure: Reasons for Implementing Managed Services
      • Figure: Reasons for Implementing Managed Services
      • Levels of Expectation from/Satisfaction with Managed Services
      • Figure: Managed Services and Expectation Levels
      • Figure: Managed Services and Expectation Levels
      • Figure: Managed Services Satisfaction Levels
      • Figure: Managed Services Satisfaction Levels
      • Evaluations of the Respective Managed SPs
        • Carriers
        • Figure: Reasons for Choice of Managed SPs: NTT Communications
        • Figure: Reasons for Choice of Managed SPs: NTT East
        • Figure: Reasons for Choice of Managed SPs: NTT West
        • Figure: Reasons for Choice of Managed SPs: KDDI
        • Figure: Reasons for Choice of Managed SPs: Japan Telecom
        • Figure: Reasons for Choice of Managed SPs: IIJ
        • Figure: Reasons for Choice of Managed SPs: PoweredCom
        • Figure: Reasons for Choice of Managed SPs: Other Carriers
        • IT Vendors/Systems Integration Providers
        • Figure: Reasons for Choice of Managed SPs: FUJITSU
        • Figure: Reasons for Choice of Managed SPs: NEC
        • Figure: Reasons for Choice of Managed SPs: IBM
        • Figure: Reasons for Choice of Managed SPs: Hitachi
        • Figure: Reasons for Choice of Managed SPs: NTT Data
        • Figure: Reasons for Choice of Managed SPs: Otsuka
      • Comparison of Managed SPs
      • Figure: Managed SP Evaluation Comparison
      • Figure: Managed SP Evaluation Comparison
      • Levels of Expectation from/Satisfaction with Carriers
      • Figure: Carriers Providing Managed Services and Expectation Levels
      • Figure: Carriers Providing Managed Services and Satisfaction Levels
  • Phase 2: Managed Services Usage Trends
    • Distribution of Respondent Companies by Attribute: Managed Services Usage Trends
      • Company Sizes
      • Figure: Distribution of Respondent Companies by Company Size
      • Company Sizes Based on Turnover
      • Figure: Distribution of Respondent Companies by Company Size (Turnover)
      • Industry
      • Figure: Distribution of Respondent Companies by Industry
      • Home Region
      • Figure: Distribution of Respondent Companies by Region
      • Department
      • Figure: Distribution of Respondents by Department
      • Number of IS Department Executives
      • Figure: Distribution of Respondent Companies by Number of Employees in the IS Department
      • Number of WAN Connection Points
      • Figure: Distribution of Respondent Companies by Number of WAN Connection Points
  • Managed Services Usage Trends
    • VoIP
    • Figure: Currently Used VoIP Services (IP Telephones Included)
    • Managed Services Categories
    • Figure: Currently Used Managed Services
      • Scope of Managed Services Usage
      • Figure: Scope of Managed Services Usage
    • Internet Datacenters
      • Usage of Major Internet Datacenter Services
      • Figure: Usage of Internet Datacenter Services
      • Usage Trends for Major Internet Datacenter Services
      • Figure: Internet Datacenter Services and Usage Trends
      • Internet Datacenter Services and Provider Selection Trends
      • Figure: Internet Datacenter Services and SP Selection Trends
      • Levels of Satisfaction with Internet Datacenter Services
      • Figure: Internet Datacenter Services and Satisfaction Levels: Providers
      • Figure: Internet Datacenter Services and Satisfaction Levels: Services
    • Security Services
      • Usage of Major Security Services
      • Figure: Security Services and Usage Trends
      • Usage Trends for the Major Security Services
      • Figure: Security Services and Usage Trends
      • Security Services and SP Selection
      • Figure: Security Services and SP Selection Trends
      • Levels of Satisfaction with Security Services
      • Figure: Security Services and Satisfaction Levels: Providers
      • Figure: Security Services and Satisfaction Levels: Services
      • Security Services That Respondents Will Most Likely Look For
      • Figure: Security Services Respondents Want to See in the Future
    • Systems Integration Solution Services
      • Usage of Major Systems Integration Solution Services
      • Figure: Usage Trends of Major Systems Integration Solution Services
      • Mobile Environments
      • Figure: Types of Mobile Networks
      • Figure: Types of Mobile Devices
      • Systems Integration Solution Services and SP Selection Trends
      • Figure: Systems Integration Solution Services and SP Selection Trends
      • Levels of Satisfaction with Systems Integration Solution Services
      • Figure: Systems Integration Solution Services and Satisfaction Levels: Providers
      • Figure: Systems Integration Solution Services and Satisfaction Levels: Services
    • Network Operation Maintenance Services
      • Usage of Network Operation Maintenance Services
      • Figure: Usage Trends of Network Operation Maintenance Services
      • Network Operation Maintenance Services and Monthly Charge Adjustment Trends
      • Figure: Network Operation Maintenance Services and Monthly Charges
      • Network Operation Maintenance Services and SP Selection Trends
      • Figure: Network Operation Maintenance Services and SP Selection Trends
      • Levels of Satisfaction with Network Operation Maintenance Services: Providers
      • Figure: Network Operation Maintenance Services and Satisfaction Levels: Providers
      • Figure: Network Operation Maintenance Services and Satisfaction Levels: Services
      • Network Operation Maintenance Services Respondents Would Like to See in the Future
      • Figure: Network Operation Maintenance Services and Satisfaction Levels: Services
  • Options and Budget Survey
    • Budgets
      • Communications and Managed Services-Related Budgets and Plans
      • Figure: Total Communications Budgets
      • Figure: Total Communications Budget Plans
      • Figure: Total Managed Services Budgets
      • Figure: Total Managed Services Budget Plans
      • Breakdown of Managed Services Budgets and Future Plans
      • Figure: Managed Services Budget Breakdown: Internet Datacenters
      • Figure: Major Managed Services Budgets and Plans: Internet Datacenters
      • Figure: Managed Services Budget Breakdown: Security Services
      • Figure: Major Managed Services Budgets and Plans: Security Services
      • Figure: Managed Services Budget Breakdown: Systems Integration Solution Services
      • Figure: Major Managed Services Budgets and Plans: Systems Integration Solution Services
      • Figure: Managed Services Budget Breakdown: Network Operation Maintenance Services
      • Figure: Major Managed Services Budgets and Plans: Network Operation Maintenance Services
    • Objectives for Using Managed Services and Information Sources
      • Objectives for Using Managed Services
      • Figure: Expectations from Managed Services
      • Information Sources
      • Figure: Information Sources
      • Figure: Top 5 Most Influential Information Sources
• Future Outlook
• Essential Guidance
• Learn More
  • Related Research
  • Definitions
  • Synopsis