Global Voice Business Trends (Databook)

Publication Date	January 2009
Publisher	Datamonitor
Product Type	Report
Pages	14
ISBN Number	not applicable
Product Code	DAT03459

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Summary

Introduction

Global spending on speech solutions is growing at a brisk rate. However, the adoption of speech solutions differs vastly among the North American, EMEA, APAC and CALA regions and countries. Vendors need to understand regional and country-specific trends, drivers and opportunities to help them expand into established and developing markets.

Scope

This databook is a detailed information resource covering current and forecast information on the global market for IVR.
It isolates the revenue impact of shifts from DTMF towards speech worldwide.

Highlights

Global revenues for IVR hosting, services, platforms, applications and enabling software, broken down by DTMF and speech are provided.

Reasons to Purchase

Understand global spending trends by DTMf and speech through 2010.
Analyze the impact of speech on five different key components of IVR revenue.

Content

Overview
Catalyst
Summary
Methodology
Global Voice Business Trends
- Introduction
- Total revenue by DTMF and speech, 2005-2010
- Platform revenue by DTMF and speech, 2005-2010
- Enabling software revenue, 2005-2010
- Applications revenue by DTMF and speech, 2005-2010
- Services revenue by DTMF and speech, 2005-2010
- Hosting revenue by DTMF and speech, 2005-2010
Appendix
- Definitions
- Platform
- Dtmf (Dual Tone Multi-Frequency)
- Speech
- Maintenance
- Enabling software
- Asr (Automatic Speech Recognition)
- Engine licenses
- Nlu (Natural Language Processing)
- Speech tools
- Tts (Text-to-Speech)
- Voice authentication
- Applications
- Dtmf (Dual Tone Multi-Frequency)
- Speech
- Services
- Roadmap/strategic blueprint
- Requirements/discovery
- Project management
- Systems integration and implementation
- Modifications one year out
- Dtmf (Dual Tone Multi-Frequency)
- Speech
- Hosting
- Dtmf (Dual Tone Multi-Frequency)
- Speech
- Further reading
- Ask the analyst
- Datamonitor consulting
List of Tables
- Table 1: Total revenue by DTMF and speech, 2005-2010
- Table 2: Platform revenue by DTMF and speech, 2005-2010
- Table 3: Enabling software revenue, 2005-2010
- Table 4: Applications revenue by DTMF and speech, 2005-2010
- Table 5: Services revenue by DTMF and speech, 2005-2010
- Table 6: Hosting revenue by DTMF and speech, 2005-2010
List of Figures
- Figure 1: Total revenue by DTMF and speech, 2005-2010
- Figure 2: Platform revenue by DTMF and speech, 2005-2010
- Figure 3: Enabling software revenue, 2005-2010
- Figure 4: Applications revenue by DTMF and speech, 2005-2010
- Figure 5: Services revenue by DTMF and speech, 2005-2010
- Figure 6: Hosting revenue by DTMF and speech, 2005-2010