Web Hosting Services in Canada: User Requirements

The Web hosting services market has reached a point in its maturity where options are clearly defined and customers can determine with a high degree of certainty the value they will receive from their capital. Fortunately, there are new and emerging services that hosting providers are bringing to market to augment core offerings and extend the value of their investments. This document presents survey data that illustrates the basic requirements for hosting providers to address customer requirements and grow their business in the face of challenging economic conditions and stiff national and international competition.

"Hosting providers have to balance the need to continue focusing on customer service as a key competitive differentiator while building next-generation datacentre infrastructures and utilizing virtual server and storage capabilities," says Jim Westcott, research manager, IDC Canada.