Contact Center Databook for SE Asia
| Publication Date | November 2007 |
|---|---|
| Publisher | Datamonitor |
| Product Type | Report |
| Pages | 61 |
| ISBN Number | not applicable |
| Product Code | DAT08582 |
Price
£695.00
approximately: $1,365 | €883
Summary
A statistical overview of technology deployments in contact centers
Scope
- An overview of contact center technology trends in SE Asia
- Broken down by 12 different verticals across five different sizebands
Highlights
Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.
Reasons to Purchase
- Determine rates of growth in emerging and mature vertical markets
- Understand new market opportunities in SE Asia
Content
- Table Of Contents
- Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers And Agent Positions In Se Asia
- In-House And Outsourced Agent Positions In Se Asia
- Agent Positions In Se Asia By Vertical Market
- Agent Positions In Se Asia By Size-Band
- Agent Positions In Se Asia By Telephony End-Point
- Agent Positions In Se Asia By Technology Location
- Technology Spending
- Se Asia Contact Center Technology Spending By Application
- Se Asia Contact Center Technology Spending By Vertical
- Se Asia Contact Center Technology Spending By Size-Band
- Contact Center Inbound Hardware Technology Spending
- Se Asia Contact Center Inbound Hardware Technology Spending By Vertical
- Se Asia Contact Center Inbound Hardware Technology Spending By Size-Band
- Contact Center Non-Switch Software Technology Spending
- Se Asia Contact Center Non-Switch Software Technology Spending By Vertical
- Se Asia Contact Center Non-Switch Software Technology Spending By Size-Band
- Contact Center Outbound Technology Spending
- Se Asia Contact Center Outbound Technology Spending By Vertical
- Se Asia Contact Center Outbound Technology Spending By Size-Band
- Contact Center Quality Monitoring Technology Spending
- Se Asia Contact Center Quality Monitoring Technology Spending By Vertical
- Se Asia Contact Center Quality Monitoring Technology Spending By Size-Band
- Contact Center Switch Dependent Software Technology Spending
- Se Asia Contact Center Switch-Dependent Technology Spending By Vertical
- Se Asia Contact Center Switch-Dependent Technology Spending By Size-Band
- Contact Center Switch-Independent Technology Spending
- Se Asia Contact Center Switch-Independent Technology Spending By Vertical
- Se Asia Contact Center Switch-Independent Technology Spending By Size-Band
- Contact Center Workforce Management Technology Spending
- Se Asia Contact Center Workforce Management Technology Spending By Vertical
- Se Asia Contact Center Workforce Management Technology Spending By Size-Band
- Appendix
- Further Reading
- Ask The Analyst
- List Of Figures
- Figure 1: Contact Centers And Agent Positions In Se Asia, 2005 - 2010
- Figure 2: In House And Outsourced Agent Positions In Se Asia, 2005 - 2010
- Figure 3: Agent Positions In Se Asia By Vertical Market, 2005 & 2010
- Figure 4: Agent Positions In Se Asia By Size-Band, 2005 & 2010
- Figure 5: Agent Positions In Se Asia By Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions In Se Asia By Technology Location, 2005 - 2010
- Figure 7: Se Asia Contact Center Technology Spending By Application, 2005 - 2010
- Figure 8: Se Asia Contact Center Technology Spending By Vertical Market, 2005 & 2010
- Figure 9: Se Asia Contact Center Technology Spending By Size-Band, 2005 & 2010
- Figure 10: Se Asia Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 & 2010
- Figure 11: Se Asia Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 & 2010
- Figure 12: Se Asia Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 & 2010
- Figure 13: Se Asia Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 & 2010
- Figure 14: Se Asia Contact Center Outbound Technology Spending By Vertical Market, 2005 & 2010
- Figure 15: Se Asia Contact Center Outbound Technology Spending By Size-Band, 2005 & 2010
- Figure 16: Se Asia Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 & 2010
- Figure 17: Se Asia Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 & 2010
- Figure 18: Se Asia Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 & 2010
- Figure 19: Se Asia Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 & 2010
- Figure 20: Se Asia Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 & 2010
- Figure 21: Se Asia Contact Center Switch-Independent Technology Spending By Size-Band, 2005 & 2010
- Figure 22: Se Asia Contact Center Workforce Management Technology Spending By Vertical Market, 2005 & 2010
- Figure 23: Se Asia Contact Center Workforce Management Technology Spending By Size-Band, 2005 & 2010
- List Of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers And Agent Positions In Se Asia, 2005 - 2010
- Table 3: In House And Outsourced Agent Positions In Se Asia, 2005 - 2010
- Table 4: Agent Positions In Se Asia By Vertical Market, 2005 - 2010
- Table 5: Agent Positions In Se Asia By Size-Band, 2005 - 2010
- Table 6: Agent Positions In Se Asia By Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions In Se Asia By Technology Location, 2005 - 2010
- Table 8: Se Asia Contact Center Technology Spending By Application, 2005 - 2010
- Table 9: Se Asia Contact Center Technology Spending By Vertical Market, 2005 - 2010
- Table 10: Se Asia Contact Center Technology Spending By Size-Band, 2005 - 2010
- Table 11: Se Asia Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 - 2010
- Table 12: Se Asia Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 - 2010
- Table 13: Se Asia Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 - 2010
- Table 14: Se Asia Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 - 2010
- Table 15: Se Asia Contact Center Outbound Technology Spending By Vertical Market, 2005 - 2010
- Table 16: Se Asia Contact Center Outbound Technology Spending By Size-Band, 2005 - 2010
- Table 17: Se Asia Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 - 2010
- Table 18: Se Asia Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 - 2010
- Table 19: Se Asia Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 - 2010
- Table 20: Se Asia Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 - 2010
- Table 21: Se Asia Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 - 2010
- Table 22: Se Asia Contact Center Switch-Independent Technology Spending By Size-Band, 2005 - 2010
- Table 23: Se Asia Contact Center Workforce Management Technology Spending By Vertical Market, 2005 - 2010
- Table 24: Se Asia Contact Center Workforce Management Technology Spending By Size-Band, 2005 - 2010
About this Product
Delivery Details
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