Contact Center Markets and Technologies Databook for CALA
| Publication Date | November 2007 |
|---|---|
| Publisher | Datamonitor |
| Product Type | Report |
| Pages | 61 |
| ISBN Number | not applicable |
| Product Code | DAT08583 |
Price
£695.00
approximately: $1,200 | €882
Summary
A statistical overview of technology deployments in contact centers
Scope
- An overview of contact center technology trends in CALA
- Broken down by 12 different verticals across five different sizebands
Highlights
Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.
Reasons to Purchase
- Determine rates of growth in emerging and mature vertical markets
- Understand new market opportunities in CALA
Content
- Table Of Contents
- Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers And Agent Positions In Cala
- In-House And Outsourced Agent Positions In Cala
- Agent Positions In Cala By Vertical Market
- Agent Positions In Cala By Size-Band
- Agent Positions In Cala By Telephony End-Point
- Agent Positions In Cala By Technology Location
- Technology Spending
- Cala Contact Center Technology Spending By Application
- Cala Contact Center Technology Spending By Vertical
- Cala Contact Center Technology Spending By Size-Band
- Contact Center Inbound Hardware Technology Spending
- Cala Contact Center Inbound Hardware Technology Spending By Vertical
- Cala Contact Center Inbound Hardware Technology Spending By Size-Band
- Contact Center Non-Switch Software Technology Spending
- Cala Contact Center Non-Switch Software Technology Spending By Vertical
- Cala Contact Center Non-Switch Software Technology Spending By Size-Band
- Contact Center Outbound Technology Spending
- Cala Contact Center Outbound Technology Spending By Vertical
- Cala Contact Center Outbound Technology Spending By Size-Band
- Contact Center Quality Monitoring Technology Spending
- Cala Contact Center Quality Monitoring Technology Spending By Vertical
- Cala Contact Center Quality Monitoring Technology Spending By Size-Band
- Contact Center Switch Dependent Software Technology Spending
- Cala Contact Center Switch-Dependent Technology Spending By Vertical
- Cala Contact Center Switch-Dependent Technology Spending By Size-Band
- Contact Center Switch-Independent Technology Spending
- Cala Contact Center Switch-Independent Technology Spending By Vertical
- Cala Contact Center Switch-Independent Technology Spending By Size-Band
- Contact Center Workforce Management Technology Spending
- Cala Contact Center Workforce Management Technology Spending By Vertical
- Cala Contact Center Workforce Management Technology Spending By Size-Band
- Appendix
- Further Reading
- Ask The Analyst
- List Of Figures
- Figure 1: Contact Centers And Agent Positions In Cala, 2005 - 2010
- Figure 2: In House And Outsourced Agent Positions In Cala, 2005 - 2010
- Figure 3: Agent Positions In Cala By Vertical Market, 2005 & 2010
- Figure 4: Agent Positions In Cala By Size-Band, 2005 & 2010
- Figure 5: Agent Positions In Cala By Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions In Cala By Technology Location, 2005 - 2010
- Figure 7: Cala Contact Center Technology Spending By Application, 2005 - 2010
- Figure 8: Cala Contact Center Technology Spending By Vertical Market, 2005 & 2010
- Figure 9: Cala Contact Center Technology Spending By Size-Band, 2005 & 2010
- Figure 10: Cala Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 & 2010
- Figure 11: Cala Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 & 2010
- Figure 12: Cala Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 & 2010
- Figure 13: Cala Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 & 2010
- Figure 14: Cala Contact Center Outbound Technology Spending By Vertical Market, 2005 & 2010
- Figure 15: Cala Contact Center Outbound Technology Spending By Size-Band, 2005 & 2010
- Figure 16: Cala Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 & 2010
- Figure 17: Cala Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 & 2010
- Figure 18: Cala Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 & 2010
- Figure 19: Cala Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 & 2010
- Figure 20: Cala Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 & 2010
- Figure 21: Cala Contact Center Switch-Independent Technology Spending By Size-Band, 2005 & 2010
- Figure 22: Cala Contact Center Workforce Management Technology Spending By Vertical Market, 2005 & 2010
- Figure 23: Cala Contact Center Workforce Management Technology Spending By Size-Band, 2005 & 2010
- List Of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers And Agent Positions In Cala, 2005 - 2010
- Table 3: In House And Outsourced Agent Positions In Cala, 2005 - 2010
- Table 4: Agent Positions In Cala By Vertical Market, 2005 - 2010
- Table 5: Agent Positions In Cala By Size-Band, 2005 - 2010
- Table 6: Agent Positions In Cala By Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions In Cala By Technology Location, 2005 - 2010
- Table 8: Cala Contact Center Technology Spending By Application, 2005 - 2010
- Table 9: Cala Contact Center Technology Spending By Vertical Market, 2005 - 2010
- Table 10: Cala Contact Center Technology Spending By Size-Band, 2005 - 2010
- Table 11: Cala Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 - 2010
- Table 12: Cala Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 - 2010
- Table 13: Cala Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 - 2010
- Table 14: Cala Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 - 2010
- Table 15: Cala Contact Center Outbound Technology Spending By Vertical Market, 2005 - 2010
- Table 16: Cala Contact Center Outbound Technology Spending By Size-Band, 2005 - 2010
- Table 17: Cala Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 - 2010
- Table 18: Cala Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 - 2010
- Table 19: Cala Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 - 2010
- Table 20: Cala Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 - 2010
- Table 21: Cala Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 - 2010
- Table 22: Cala Contact Center Switch-Independent Technology Spending By Size-Band, 2005 - 2010
- Table 23: Cala Contact Center Workforce Management Technology Spending By Vertical Market, 2005 - 2010
- Table 24: Cala Contact Center Workforce Management Technology Spending By Size-Band, 2005 - 2010
About this Product
Delivery Details
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PRINT/CD-ROM:Despatched within 1 to 2 working days.
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