Contact Center Markets and Technologies Databook for China
| Publication Date | November 2007 |
|---|---|
| Publisher | Datamonitor |
| Product Type | Report |
| Pages | 60 |
| ISBN Number | not applicable |
| Product Code | DAT08584 |
Price
£695.00
approximately: $1,365 | €883
Summary
A statistical overview of technology deployments in contact centers
Scope
- An overview of contact center technology trends in China
- Broken down by 12 different verticals across five different sizebands
Highlights
Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.
Reasons to Purchase
- Determine rates of growth in emerging and mature vertical markets
- Understand new market opportunities in China
Content
- Table Of Contents
- Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers And Agent Positions In China
- In-House And Outsourced Agent Positions In China
- Agent Positions In China By Vertical Market
- Agent Positions In China By Size-Band
- Agent Positions In China By Telephony End-Point
- Agent Positions In China By Technology Location
- Technology Spending
- China Contact Center Technology Spending By Application
- China Contact Center Technology Spending By Vertical
- China Contact Center Technology Spending By Size-Band
- Contact Center Inbound Hardware Technology Spending
- China Contact Center Inbound Hardware Technology Spending By Vertical
- China Contact Center Inbound Hardware Technology Spending By Size-Band
- Contact Center Non-Switch Software Technology Spending
- China Contact Center Non-Switch Software Technology Spending By Vertical
- China Contact Center Non-Switch Software Technology Spending By Size-Band
- Contact Center Outbound Technology Spending
- China Contact Center Outbound Technology Spending By Vertical
- China Contact Center Outbound Technology Spending By Size-Band
- Contact Center Quality Monitoring Technology Spending
- China Contact Center Quality Monitoring Technology Spending By Vertical
- China Contact Center Quality Monitoring Technology Spending By Size-Band
- Contact Center Switch Dependent Software Technology Spending
- China Contact Center Switch-Dependent Technology Spending By Vertical
- China Contact Center Switch-Dependent Technology Spending By Size-Band
- Contact Center Switch-Independent Technology Spending
- China Contact Center Switch-Independent Technology Spending By Vertical
- China Contact Center Switch-Independent Technology Spending By Size-Band
- Contact Center Workforce Management Technology Spending
- China Contact Center Workforce Management Technology Spending By Vertical
- China Contact Center Workforce Management Technology Spending By Size-Band
- Appendix
- Further Reading
- Ask The Analyst
- List Of Figures
- Figure 1: Contact Centers And Agent Positions In China, 2005 - 2010
- Figure 2: In House And Outsourced Agent Positions In China, 2005 - 2010
- Figure 3: Agent Positions In China By Vertical Market, 2005 & 2010
- Figure 4: Agent Positions In China By Size-Band, 2005 & 2010
- Figure 5: Agent Positions In China By Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions In China By Technology Location, 2005 - 2010
- Figure 7: China Contact Center Technology Spending By Application, 2005 - 2010
- Figure 8: China Contact Center Technology Spending By Vertical Market, 2005 & 2010
- Figure 9: China Contact Center Technology Spending By Size-Band, 2005 & 2010
- Figure 10: China Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 & 2010
- Figure 11: China Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 & 2010
- Figure 12: China Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 & 2010
- Figure 13: China Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 & 2010
- Figure 14: China Contact Center Outbound Technology Spending By Vertical Market, 2005 & 2010
- Figure 15: China Contact Center Outbound Technology Spending By Size-Band, 2005 & 2010
- Figure 16: China Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 & 2010
- Figure 17: China Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 & 2010
- Figure 18: China Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 & 2010
- Figure 19: China Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 & 2010
- Figure 20: China Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 & 2010
- Figure 21: China Contact Center Switch-Independent Technology Spending By Size-Band, 2005 & 2010
- Figure 22: China Contact Center Workforce Management Technology Spending By Vertical Market, 2005 & 2010
- Figure 23: China Contact Center Workforce Management Technology Spending By Size-Band, 2005 & 2010
- List Of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers And Agent Positions In China, 2005 - 2010
- Table 3: In House And Outsourced Agent Positions In China, 2005 - 2010
- Table 4: Agent Positions In China By Vertical Market, 2005 - 2010
- Table 5: Agent Positions In China By Size-Band, 2005 - 2010
- Table 6: Agent Positions In China By Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions In China By Technology Location, 2005 - 2010
- Table 8: China Contact Center Technology Spending By Application, 2005 - 2010
- Table 9: China Contact Center Technology Spending By Vertical Market, 2005 - 2010
- Table 10: China Contact Center Technology Spending By Size-Band, 2005 - 2010
- Table 11: China Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 - 2010
- Table 12: China Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 - 2010
- Table 13: China Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 - 2010
- Table 14: China Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 - 2010
- Table 15: China Contact Center Outbound Technology Spending By Vertical Market, 2005 - 2010
- Table 16: China Contact Center Outbound Technology Spending By Size-Band, 2005 - 2010
- Table 17: China Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 - 2010
- Table 18: China Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 - 2010
- Table 19: China Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 - 2010
- Table 20: China Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 - 2010
- Table 21: China Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 - 2010
- Table 22: China Contact Center Switch-Independent Technology Spending By Size-Band, 2005 - 2010
- Table 23: China Contact Center Workforce Management Technology Spending By Vertical Market, 2005 - 2010
- Table 24: China Contact Center Workforce Management Technology Spending By Size-Band, 2005 - 2010
About this Product
Delivery Details
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