Contact Center Markets and Technologies Databook for Russia
| Publication Date | November 2007 |
|---|---|
| Publisher | Datamonitor |
| Product Type | Report |
| Pages | 61 |
| ISBN Number | not applicable |
| Product Code | DAT08589 |
Price
£695.00
approximately: $1,227 | €881
Summary
A statistical overview of technology deployments in contact centers
Scope
- An overview of contact center technology trends in Russia
- Broken down by 12 different verticals across five different sizebands
Highlights
Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.
Reasons to Purchase
- Determine rates of growth in emerging and mature vertical markets
- Understand new market opportunities in Russia
Content
- Table Of Contents
- Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers And Agent Positions In Russia
- In-House And Outsourced Agent Positions In Russia
- Agent Positions In Russia By Vertical Market
- Agent Positions In Russia By Size-Band
- Agent Positions In Russia By Telephony End-Point
- Agent Positions In Russia By Technology Location
- Technology Spending
- Russia Contact Center Technology Spending By Application
- Russia Contact Center Technology Spending By Vertical
- Russia Contact Center Technology Spending By Size-Band
- Contact Center Inbound Hardware Technology Spending
- Russia Contact Center Inbound Hardware Technology Spending By Vertical
- Russia Contact Center Inbound Hardware Technology Spending By Size-Band
- Contact Center Non-Switch Software Technology Spending
- Russia Contact Center Non-Switch Software Technology Spending By Vertical
- Russia Contact Center Non-Switch Software Technology Spending By Size-Band
- Contact Center Outbound Technology Spending
- Russia Contact Center Outbound Technology Spending By Vertical
- Russia Contact Center Outbound Technology Spending By Size-Band
- Contact Center Quality Monitoring Technology Spending
- Russia Contact Center Quality Monitoring Technology Spending By Vertical
- Russia Contact Center Quality Monitoring Technology Spending By Size-Band
- Contact Center Switch Dependent Software Technology Spending
- Russia Contact Center Switch-Dependent Technology Spending By Vertical
- Russia Contact Center Switch-Dependent Technology Spending By Size-Band
- Contact Center Switch-Independent Technology Spending
- Russia Contact Center Switch-Independent Technology Spending By Vertical
- Russia Contact Center Switch-Independent Technology Spending By Size-Band
- Contact Center Workforce Management Technology Spending
- Russia Contact Center Workforce Management Technology Spending By Vertical
- Russia Contact Center Workforce Management Technology Spending By Size-Band
- Appendix
- Further Reading
- Ask The Analyst
- List Of Figures
- Figure 1: Contact Centers And Agent Positions In Russia, 2005 - 2010
- Figure 2: In House And Outsourced Agent Positions In Russia, 2005 - 2010
- Figure 3: Agent Positions In Russia By Vertical Market, 2005 & 2010
- Figure 4: Agent Positions In Russia By Size-Band, 2005 & 2010
- Figure 5: Agent Positions In Russia By Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions In Russia By Technology Location, 2005 - 2010
- Figure 7: Russia Contact Center Technology Spending By Application, 2005 - 2010
- Figure 8: Russia Contact Center Technology Spending By Vertical Market, 2005 & 2010
- Figure 9: Russia Contact Center Technology Spending By Size-Band, 2005 & 2010
- Figure 10: Russia Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 & 2010
- Figure 11: Russia Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 & 2010
- Figure 12: Russia Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 & 2010
- Figure 13: Russia Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 & 2010
- Figure 14: Russia Contact Center Outbound Technology Spending By Vertical Market, 2005 & 2010
- Figure 15: Russia Contact Center Outbound Technology Spending By Size-Band, 2005 & 2010
- Figure 16: Russia Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 & 2010
- Figure 17: Russia Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 & 2010
- Figure 18: Russia Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 & 2010
- Figure 19: Russia Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 & 2010
- Figure 20: Russia Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 & 2010
- Figure 21: Russia Contact Center Switch-Independent Technology Spending By Size-Band, 2005 & 2010
- Figure 22: Russia Contact Center Workforce Management Technology Spending By Vertical Market, 2005 & 2010
- Figure 23: Russia Contact Center Workforce Management Technology Spending By Size-Band, 2005 & 2010
- List Of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers And Agent Positions In Russia, 2005 - 2010
- Table 3: In House And Outsourced Agent Positions In Russia, 2005 - 2010
- Table 4: Agent Positions In Russia By Vertical Market, 2005 - 2010
- Table 5: Agent Positions In Russia By Size-Band, 2005 - 2010
- Table 6: Agent Positions In Russia By Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions In Russia By Technology Location, 2005 - 2010
- Table 8: Russia Contact Center Technology Spending By Application, 2005 - 2010
- Table 9: Russia Contact Center Technology Spending By Vertical Market, 2005 - 2010
- Table 10: Russia Contact Center Technology Spending By Size-Band, 2005 - 2010
- Table 11: Russia Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 - 2010
- Table 12: Russia Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 - 2010
- Table 13: Russia Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 - 2010
- Table 14: Russia Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 - 2010
- Table 15: Russia Contact Center Outbound Technology Spending By Vertical Market, 2005 - 2010
- Table 16: Russia Contact Center Outbound Technology Spending By Size-Band, 2005 - 2010
- Table 17: Russia Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 - 2010
- Table 18: Russia Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 - 2010
- Table 19: Russia Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 - 2010
- Table 20: Russia Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 - 2010
- Table 21: Russia Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 - 2010
- Table 22: Russia Contact Center Switch-Independent Technology Spending By Size-Band, 2005 - 2010
- Table 23: Russia Contact Center Workforce Management Technology Spending By Vertical Market, 2005 - 2010
- Table 24: Russia Contact Center Workforce Management Technology Spending By Size-Band, 2005 - 2010
About this Product
Delivery Details
PDF:Delivered by email usually within 4 to 8 UK business hours.
PRINT/CD-ROM:Despatched within 1 to 2 working days.
Related Products
Recently Viewed Products
Industry Events
Telecoms
- 3G / WiMAX
- Broadband
- Call Centres
- Company Reports (Telecoms)
- Convergence
- Country Overviews (Telecommunications)
- Data
- Fixed-line
- Handsets & Devices
- Internet Service Providers
- Messaging Services
- Misc. Telecoms
- Mobile
- Networks
- Satellite & Broadcast
- Telecoms Equipment
- Telecoms Infrastructure & Networks
- Telecoms Regulation
- VoIP
- Wireless Telecoms
call +44 (0) 20 7060 7474
or email us
Resources
Why Report Buyer? 
Advertising/Affiliates
View Our Publishers
News
About Us
Market Publishers
Meet Us
Jobs
Contact Us
Categories and Subcategories
